Child Nutrition Systems Trainer

Child Nutrition Systems Trainer

Reports to: Director of Child Nutrition

Dept./School: Child Nutrition

Wage/Hour Status: Non-Exempt

Pay Grade: AS0 - 226 days

Date Revised: 06/02/2026

Primary Purpose:

To oversee the point of sale, the menu planner and inventory system functionality and ensures it is operating with the guidelines set forth by the United States Department of Agriculture. By extension, the coordinator ensures its uptime during critical business hours and provides online/phone support to our campus teams. The System and Trainer Coordinator is also responsible to provide training to all CN Staff on Mosaic System. She/he is to ensure proper reports are used for end of day closing and end of month reports. Responsible for all required training for the CN Department Staff and Community Eligibility Program monthly and yearly reports (CEP).

Qualifications:

• High School Diploma or GED, Associates Degree Preferred
• Must maintain required TDA yearly training standards of 10 hours.
• Bilingual Preferred

Education/Certification:

• Candidate must have satisfactory outcome of the fingerprinting background check. Non-refundable fee (approximately $50) paid by potential candidate
• Valid Texas Food Protection Management Certification (candidate hired without certification must obtain certificate within sixty (60) workday
• Possess valid Texas driver's license

Special Knowledge/Skills:

• Knowledge of School Center, Docushare, Microsoft, Skyward, Ascender
• Knowledge of specialized software for the Child Nutrition Department. Heartland Mosaic modules or similar systems (Menu Planning, Point of Sale, Free and Reduced Applications and Warehouse Inventory) and Smart Temps
• Experience in the maintenance of support of multi-user computer systems preferred.
• Understanding of the National School Lunch Program as it applies to Heartland modules
• Understanding of mechanical, electronic and computer principles as applied to the repair and
• Maintenance of computers including equipment specific to Heartland and Smart Temp
• Wireless network (Wi-Fi) setup and troubleshooting experience
• Ability to analyze and problem solve
• Good written and verbal communication
• Strong customer service.
• Strong recordkeeping and organizational skills
• Advanced knowledge of Microsoft Excel

Experience:

• 3 + years in Computer Information Systems or related field

Major Responsibilities and Duties:

General:

• Install, configure, troubleshoot and upgrade all Child Nutrition Systems including software, hardware and data.
• Perform test and backups of Child Nutrition Systems. Maintains Squeal Server for Heartland Mosaic.
• Coordinates and performs the import and export of data between disparate systems and the Child Nutrition Systems. Schedule importing of PEIMS data to Heartland Mosaic System for Point of Sale and Community Eligibility Provision Reporting.
• Maintains and updates department website and Department Documents.
• Acts as a liaison between Child Nutrition the Technology Department in order to facilitate installation and use of network applications and services.
• Acts as a liaison between the Child Nutrition department and the campuses as it pertains to their software and hardware needs.
• Maintain equipment inventory, replacement and maintenance records.
• Develop training documents, provide training to Child Nutrition Staff, and maintain logs.
• Develops training documents and provides training to all of Child Nutrition Staff.
• Is active in professional organizations, which enhance he growth of the individual and supports the District's mission.
• Conducts oneself in a professional and ethical manner.
• Performs other duties as assigned.

Ability to:

• Think logically, analytically and concentrate for long periods of time
• Comprehend technical concepts and complex applications
• Coordinate several projects simultaneously
• Work in dynamic environment where excellent customer services is emphasized
• Exercise creativity, persistence and patience in problem resolution
• Make concepts understandable to end users
• Perform responsible administrative duties of an assigned program or function
• Interpret, apply and explain rules, regulations, policies and procedures related to the assignment
• Troubleshoot, analyze and resolve problems
• Edit databases, web pages and other forms of electronic information
• Establish effective working relationships with technical staff and all levels of Staff

Supervisory Responsibilities: None

Equipment Used:

• Hand tools and test instruments for electronic repairs. Personal computers and peripherals, including modem and printers.

Working Conditions:

Mental Demands:

Ability to communicate effectively (verbal and written) and the ability to maintain emotional control in stressful situations. Work with frequent interruptions; maintain emotional control under stress. Extended hours of mental focus and concentration.

Physical Demands/Environmental Factors:

Continual standing, walking, pushing and pulling; frequent stooping, bending, kneeling, moderate lifting and carrying. Moderate exposure to hot and/or cold temperatures. Long periods of typing, sitting and staring at a computer screen. Some travel within the District and outside the district/county, may experience prolonged and irregular work hours, and work with frequent interruptions

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.