Front Desk Supervisor

Hilton Garden Inn Downtown Sioux Falls

Come join our team at the Hilton Garden Inn Downtown Sioux Falls. We are looking to add team members full and part time!

At The Hilton Garden Inn, our purpose is to provide the greatest experience for our guests and team members alike! Come join a team that views its people as its #1 asset!

The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service.

Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities. Responsible for other duties as assigned.

• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
• Completes all billing, administrative duties and paperwork assigned including following hotel policy on cash banks and obtaining the appropriate signatures and approvals
• Invest in our three core values of the Hegg vision:
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

**Depending on hours worked:

Paid Time Off **Health Insurance **Dental Insurance **Vision Insurance **Life Insurance Perfect Attendance Bonus Plan Referral Bonus Plan Employer-matched 401-k Worldwide Hotel Discounts

Apply online or in person at the Hilton Garden Inn Downtown Sioux Falls, 201 E. 8th St., Sioux Falls, SD 57103

REQUIREMENTS:

Ability to be on feet for up to 8 hours. Ability to lift up to 40 lb. Detail oriented. Customer service experience helpful. Works well alone and with others. An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.