Client Advisor, Woodbury Commons Outlet - Jil Sander

Client Advisor, Woodbury Commons Outlet - Jil Sander

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Overview: The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand's high standards of excellence.

Key Responsibilities:

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand's values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Work Schedule: Flexible availability, including weekends, holidays, and early/late shifts as needed.

Key Qualifications & Skills:

• Retail Experience Previous experience in fashion, jewelry, or lifestyle brands
• Exceptional Communication Strong interpersonal and storytelling skills to engage clients.
• Sales-Driven Mindset Ability to meet and exceed sales targets.
• Customer-Centric Approach Passion for delivering a personalized shopping experience.
• Cultural Awareness Ability to interact with an international clientele.
• Team Player Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) Fluency in additional languages is a plus.

Salary Range: $19-$21 per hour Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.