Front Desk Associate

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. This position is primarily responsible for acting as the first point of contact for all patients in a high‑traffic medical office. Duties include phone management, initial screening of calls, confirming and rescheduling appointments, and coordinating patient files to ensure proper documentation. The candidate will play a key role in ensuring patients are seen in a timely manner. Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments. Coordinates patient files and ensures that proper documentation is in each file. Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process. Obtains authorizations for any medical patients. Scans and enters insurance cards and ensures accuracy of information. Audits invoices against purchase orders, researches discrepancies, and approves for payment. Investigates problems with obtaining payment for bills. Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues. Prepares charts for next day’s appointments. Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations. Handles center correspondence by conveying a concise, honest and respectful message in written and verbal communications. Qualifications 2+ years of ophthalmology or healthcare experience preferred. High School Diploma or equivalent. Desire to provide an exceptional patient experience. Salary: USD $19.00–$21.00 per hour. Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Medical Practices. #J-18808-Ljbffr