Chief of Staff - Business Operations at OpsArmy New York, NY

Chief of Staff - Business Operations job at OpsArmy. New York, NY. ## **Why this role exists** We’re scaling **OpsArmy** and building an execution engine that can grow into a broader platform. The CEO needs a **high-agency operator** who can take messy problems, create clarity, and drive execution across teams—fast. This role is designed to be a **force multiplier**: part strategy, part operations, part project/program management.

• # **What you’ll do (core responsibilities)**
• ## **1) Run the company operating cadence**

• Build and manage weekly priorities, KPI tracking, and follow-up discipline
• Create lightweight systems: meeting agendas, decision logs, action items, owners, deadlines
• Keep teams aligned and execution moving without things slipping through cracks

### **2) Own cross-functional projects end-to-end**

• Lead initiatives across operations, recruiting, customer success, finance, and internal tooling
• Examples: improving hiring funnel, onboarding process, QA and delivery workflows, client retention playbooks, margin improvement initiatives
• Coordinate stakeholders, unblock issues, and ensure delivery on time
• *3) Be the CEO’s right hand on execution + analysis**
• Turn goals into plans (milestones, risks, dependencies, resourcing)
• Draft clear memos, updates, and recommendations
• Bring structure to ambiguous decisions and propose the best path forward

### **4) Build documentation and scalable processes**

• Create SOPs, templates, and playbooks so execution becomes repeatable
• Implement continuous improvement loops (postmortems, root-cause fixes, prevention)

## **What success looks like (first 60–90 days)**

• Weekly execution rhythm is tight: priorities are clear, owners accountable, and deadlines met
• A simple KPI dashboard exists and is used weekly (sales, retention, delivery, hiring)
• 2–4 critical workflows are documented and improved measurably
• CEO time is protected and shifted toward high-leverage work (strategy, deals, key hires)

## **Ideal candidate profile** You’re a sharp generalist who can think like a consultant and execute like an operator.

• *Required**
• 2+ years in **consulting, business operations, project/program management, or ops leadership** (or equivalent)
• Extremely high ownership and initiative (you don’t wait to be told)
• Strong writing and communication in English
• Ability to manage multiple workstreams and drive stakeholders
• Comfort with basic data analysis (spreadsheets, dashboards, KPI tracking)
• *Nice to have**
• Experience in a fast-paced startup or services business
• Familiarity with tools like Notion, Airtable, Google Sheets, Slack, Asana/Jira, Zapier/Make
• Basic understanding of automation/AI workflows (not required, but a plus)

## **Working style**

• Remote, async-friendly, high accountability
• Direct feedback, fast iteration, and clear standards
• Measured on outcomes, reliability, and impact

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