Program Support Assistant
US Department of Veterans Affairs
Program Support Assistant
Duties include but not limited to the following:
- Assist with general questions and provides assistance for routine computer problems
- Assists Surgical Service as needed to ensure dictation and documentation are performed within established timeframes
- Ensures that the competency policies and SOPs are updated and current
- Reviews equipment instructions provided by the manufacturers and develops policy/procedures relating to the operations/maintenance of the equipment
- Distributes and monitors pagers, keys, phone codes, computer access etc for Residents/Providers
- Orders supplies and communicates with the Administrative Support Assistant (ASA) for support in acquiring supplies requiring approval from higher authority
- Responsible for calling patients to reschedule or cancel appointments, updating the Recall Reminder, Electronic Wait List, and consults in CPRS as required
- Use the authorized telephone note in CPRS to document communication with patients regarding scheduling
- Provide legally blind letters, off work notices for patients
- Submit medication refill requests
- Manage the minutes and make preparations for all meetings involving the section and staff
- Assists in the planning, review, and reporting of data/statistical results of program/project studies
- Performs a basic analysis of the data and generates a variety of reports
- Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate
- Maintains an electronic log for all Release of Information requests, ensuring they are completed correctly
- Establishes protocols for incoming data, organizes computerized data sets and retrieves computerized data
- Other Duties as assigned
Work Schedule: Monday - Friday, 0800-1630
Virtual: This is not a virtual position.
Position Description/PD#: PD114230
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Vacancy posted 3 days ago
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