Service Dispatch Supervisor

Job Description

Job Description

Description:

Overview:

Superior Water & Air is seeking a Dispatch Supervisor to oversee day-to-day dispatch operations. In this role, you’ll manage a team of dispatchers responsible for coordinating field technicians, balancing workloads, and maintaining consistent communication with customers. You’ll play a critical role in driving operational efficiency, technician productivity, and high-quality customer service.

This is an ideal position for someone who thrives in a fast-paced environment, leads with accountability and empathy, and understands the importance of precision in scheduling and communication.

Position Mission:

To lead and support the dispatch team in optimizing technician schedules, delivering excellent customer communication, and ensuring efficient service operations across all locations.

Key Responsibilities:

• Lead, train, and coach a team of dispatchers across shifts and departments
• Monitor daily job scheduling, technician routes, and dispatch flow to ensure on-time service
• Collaborate with service managers and customer service to balance capacity and customer expectations
• Identify and resolve scheduling conflicts, escalations, or workflow issues in real time
• Track and report on key dispatch metrics (response time, job completion, technician efficiency)
• Maintain dispatch SOPs and ensure consistent communication standards
• Use dispatch software and CRM tools to assign jobs, update status, and support scheduling decisions
• Assist with onboarding and ongoing training of new dispatchers
• Participate in cross-functional meetings to improve scheduling strategy and coordination
• Maintain a calm, solutions-focused presence in a high-volume, service-driven environment

Core Competencies:

• Team Leadership: Sets clear expectations and supports dispatcher performance
• Operational Thinking: Balances workload, capacity, and customer needs in real time
• Communication: Ensures clear, respectful communication between dispatch, field, and customers
• Decision-Making: Quickly evaluates scheduling needs and makes informed adjustments
• Attention to Detail: Tracks service windows, technician locations, and workflow accuracy
• Technology Proficiency: Comfortable using CRM, dispatching platforms, and field service tools

Aligned with Our Shared Values:

• Excellence: You ensure dispatching is smooth, professional, and aligned with customer expectations.
• Integrity: You lead fairly, follow through on commitments, and keep communication honest and timely.
• Solution-Oriented: You stay calm under pressure and find ways to resolve scheduling conflicts effectively.
• Collaboration: You work closely with field teams, customer service, and leadership to align daily priorities.
• Innovation: You seek out tools and process improvements that make dispatching faster, clearer, and more efficient.

Qualifications:

• 3–5 years of dispatch, scheduling, or service operations experience
• Prior supervisory or team lead experience preferred
• Proficiency in dispatching software, CRM tools, and workforce management platforms
• Strong communication, organization, and problem-solving skills
• Ability to remain calm and decisive in high-volume situations
• Experience in home services, field operations, or multi-location scheduling a plus
• Must pass background check and drug screening

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together —designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Fair, Flexible, and Performance-Driven Pay

• Competitive salaries across the board, benchmarked to market
• Incentive-based pay and commissions for most field and customer-facing roles
• Company vehicles for field techs, and tool purchase programs to support your craft

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays

Career Growth That’s Real

• Paid certifications and tuition reimbursement for eligible roles
• Leadership development opportunities
• Career pathing initiatives for every position underway
• Quarterly performance reviews and bi-weekly 1:1s to help you grow fast

A Culture That’s Results-Oriented and Human:

• You’ll be seen, heard, and expected to lead—at every level.
• Our leaders are accessible, hands-on, and committed to removing barriers.
• We work hard, move fast, and support one another like family.

What Sets Us Apart:

• Bold mission. We’re building the most respected, scalable home services company in America.
• Strong brands. People know and trust our names in the communities we serve.
• Elite standards. We’re not here to be average—we’re here to be great.
• Real opportunity. Whether you’re new to the industry or a seasoned pro, you’ll find room to grow here.
  

Superior Water & Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.