Shift Leader

Smashburger Shift Leader

At Smashburger, we don't just make burgers—we create crave-worthy moments that keep guests coming back for more. We're driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you'll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:

Taste Obsessed – Bring flavor into every shift

Premium Experience – Lead Boldly. Deliver Flawlessly

Stay Hungry – Literally & Figuratively

One Team! One Smash! – Smash Together

Do What's Right – Act with honesty and consistency.

If this sounds like your kind of place, we'd love to have you on the team!

What You'll Do

• Partner with the Restaurant General Manager to lead high-performing shifts and deliver great guest experiences
• Oversee FOH & BOH team performance, fostering a fun, positive, and accountable culture
• Train, coach, and onboard team members using Opus, LMS, and the 4-step training method
• Recognize and reward top performance; address gaps with timely coaching
• Execute daily operations, including checklists, line checks, opening/closing procedures, and cash handling
• Monitor and improve guest experience metrics (NPS, OSAT)
• Ensure compliance with food safety standards and local health regulations
• Uphold service standards by modeling exceptional hospitality every shift
• Manage labor, inventory, and food ordering to meet COGS targets and minimize loss

What You Bring:

• Prior Shift Leader or supervisory experience
• Completion (or ability to complete) Train-the-Trainer program within 90 days
• Strong leadership, communication, and team development skills
• High attention to detail with solid time management and organization
• Results-driven mindset with the ability to thrive in a fast-paced environment
• Flexible availability (nights, weekends, holidays)
• Ability to follow company standards and all regulatory requirements
• Physical stamina to stand for long periods and lift up to 50 lbs in a high-temperature environment

Why Smashburger?

Better Benefits: Build a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform

**Eligibility based off of time in position and average hours worked

*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions