Director of Operations (RN)

Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. O'ahu is known for its ideal climate, diverse culture and picturesque landscape. The allure of Castle's laid-back lifestyle is complimented by its close-knit and proud community.

Adventist Health home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards.

So whether you're looking for the buzz of a large city, the tranquility of nearby mountain bike trails or something in between, we encourage you to explore our organization.

Job Summary:

Assumes responsibility and accountability for assigned Home care location(s). Oversees all aspects of daily operations to ensure alignment with organizational quality, service, financial and engagement goals. Provides oversight of business development goals specific to location marketplace and collaborates with key stakeholders. Ensures Condition of Participation, compliance and regulatory standards are met. Implements and executes the quality assurance and performance improvement program in conjunction with organizational focus. Assists in the development and implementation of strategic initiatives supporting specific organizational goals. Provides leadership oversite of managers and patient care staff while holding them accountable for quality patient care, service and outcomes. Supervises and directs the activities of various levels of assigned personnel utilizing both professional and supervisory discretion and independent judgement.

Job Requirements:

Education and Work Experience:

• Bachelor’s Degree in nursing, business, healthcare or equivalent combination of education/related experience: Preferred
• Master's Degree: Preferred
• Ten years' technical experience: Preferred
• Five years' leadership experience: Preferred

Licenses/Certifications:

• Licensed Vocational Nurse, Registered Nurse or Physical Therapy licensure in state of practice: Required
• Valid Driver’s License (DL) and must be at least 21 years of age or older: Required
• Registered Nurse (RN) or Physical Therapist (PT) or Licensed Vocational Nurse/Licensed Practical Nurse (LVN/LPN): Required

Essential Functions:

• Oversees the overall management of the Home Health Agency program. Participates in the development of standardized clinical and business operations at the organizational level.
• Provides oversite of the quality assurance and process improvement program in coordination with the organizational structure and goals. Ensures timely and appropriate response to customer/family concerns, patient safety concerns and clinical processes.
• Facilitates communication to promote effective working relationships between all roles and positions internally and externally. Provides strategic direction and oversees accountability for quality, safety and patient satisfaction performance of the departments to achieve expected targets.
• Collaborates with the director of quality/education to ensure alignment/monitoring and accountability to the annual education plan and clinical/non-clinical competencies. Assists in assessment of ongoing educational needs home care location based on quality outcomes and comprehensive chart reviews. .Plans/monitors/maintains FTE, capital, and operational budgets. Reviews systems, concerns, budgets, and goals with internal team, including cost reduction and revenue enhancement.
• Hires, trains, supervises and manages performance and discipline of all administrative and direct care employees and contract staff according to staffing ratios and productivity standards. Conducts and supervises managers' yearly employee evaluations.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.