Administrative Assistant

Administrative Assistant – Cargo/Air Freight Express Atlanta, GA

Starting Pay: $18.00 per hour

Responsibilities

• Provide administrative support for cargo and air freight express operations, including data entry, filing, scanning, and document control.

• Prepare, review, and process shipping paperwork such as air waybills, delivery orders, customer requests, and internal routing documents.

• Communicate by phone and email with customers, drivers, warehouse teams, and carrier partners to support on-time movement of freight.

• Track shipment milestones, update internal systems, and help resolve documentation discrepancies, missing information, or service issues.

• Coordinate appointments, pickups, and deliveries; confirm special handling instructions and time-sensitive priorities.

• Maintain accurate records, logs, and reports; support audit readiness through organized documentation.

• Assist with billing support tasks such as matching paperwork to shipments, verifying charges, and routing documents for review.

• Support the operations team with general office tasks including ordering supplies, scheduling, and other duties as assigned.

Qualifications

• High school diploma or GED required.

• Prior administrative assistant experience required; experience in cargo, freight forwarding, logistics, or air freight express strongly preferred.

• Proficient with Microsoft Office and general computer/data-entry tasks.

• CargoWise or CW1 experience is a plus.

• Strong attention to detail and ability to prioritize in a fast-paced, deadline-driven environment.

• Professional communication skills and a customer-service mindset.

• Ability to follow written and verbal instructions and maintain confidentiality of documents and information.

Essential Functions

• Must be able to remain in a stationary position 50% of the time while working at a desk.

• The person in this position needs to occasionally move about inside the office to access files, office machinery, and interact with team members.

• Constantly operates a computer and other office productivity machinery such as a computer, calculator, copier, and printer.

• The person in this position frequently communicates with customers and coworkers. Must be able to exchange accurate information in these situations.

Work Environment

• Office setting in a logistics environment.

• Work near others and often share the same workspace.

• Occasionally exposed to sounds and noise levels that may be distracting or uncomfortable.

• May occasionally travel to and from nearby work areas (such as a dock or warehouse office) as needed.

Schedule

• Monday–Friday 8:00am–5:00pm

• Overtime available based on business needs

Benefits

Healthcare Access

To the extent permitted by law, passing consumer (drug screening and/or background check) report inquiries may be necessary for employment purposes.

We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship.