Patient Access Supervisor - Specialty Care, Beverly Hills Wilshire

Job Description

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There’s nothing more exciting and rewarding than being able to make a significant, positive difference in someone’s life. At UCLA Health, you’ll experience this joy every day while also enjoying the positive, supportive, and collaborative environment that makes ours one of the most loved workplaces. Join us and find out for yourself.

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As Administrative Supervisor you will acts as the Team Leader for Administrative Staff.  Duties of your role will include;

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• Coordination of activities of all staff supporting the Beverly Hills Wilshire Specialty Clinics. 
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• Interaction with faculty and residents to maximize patient care, resident education, and patient satisfaction.  
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• Coordinate and complete the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge.  
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• Provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.
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At UCLA Health, passionate clinicians in a wide range of disciplines have enabled us to become a world-renowned health system with five award-winning hospitals and more than 300 community clinics throughout Southern California. We’re also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you’re looking to experience greater challenge and fulfillment in your career, come to UCLA Health.

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Salary Range: $32.42 - $64.51 hourly. 

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\n Qualifications \n

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\n Required: \n

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• Ability to maintain Charge Worklist in CareConnect    
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• Ability to maintain Charge Document Reconciliation Process
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• Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
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• Skill in prioritizing assignments and managing multiple tasks.
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• Ability to work effectively as a member of a team in order to provide effective patient care.
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• Working knowledge of Epic CareConnect systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.
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• Team Building Skills to include prior supervisory experience.
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• Skill in monitoring complex clinician appointment schedules.
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• Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.
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• Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
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• Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
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• Ability to triage patient issues to achieve resolution.
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• Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.
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• Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines.
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• Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.
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• Skill in operating a computer including work processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
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• Ability to maintain equanimity in the face of resistance, indifference and hostility.
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• Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments.
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• Ability to accept directions from supervisors and act promptly.
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• Knowledge of medical terminology.
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• Working knowledge of medical insurance plans and types of coverage provided.
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\n Preferred:\n

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• Spanish speaking skills - Preferred
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