Detention Services Officer

Salary : $65,728.00 - $83,886.40 Annually
Location : City of Concord Civic Center, CA
Job Type: Full Time
Department: Police
Opening Date: 12/18/2025
Closing Date: Continuous
Bargaining Unit: Teamsters, ATC


Job Characteristics
***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Detention Services Officer

The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Detention Services Officer.

The Police Department:
The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city.

What you will be doing in this role:
Community Service Officers are an integral part of the Police Department, performing various routine law enforcement-related tasks that do not require the authority of a sworn police officer, thus ensuring the availability of sworn police officers to conduct more critical patrol activities. It is an excellent opportunity for a motivated individual seeking variety and challenge in an area of law enforcement which does not involve criminal enforcement activity such as making arrests or serving warrants.

The current vacancy is assigned to our Detention program. In the Detention program, Community Service Officers (working title: Detention Services Officers) search prisoners; take fingerprints and photographs; collect evidence; complete booking records; house, feed, and care for prisoners in custody; transport prisoners to County jail facilities; escort prisoners to court; and complete the processing of all statutorily and court mandated registrants.


We are looking for someone who:

• Can assess situations accurately, make quick decisions, and use sound judgement
• Has excellent oral and written communication skills and can establish rapport and trust with community members and other employees
• Can multi-task and quickly prioritize needs
• Can work both independently and in a collaborative team environment and take instruction well
• Is flexible and can adapt to any situation
• Has cultural sensitivity and situational awareness
• Embraces and embodies the City's Mission, Vision and Values

What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees' professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:

• $2.00/hour shift differential for night shift and $2.50/hour for grave shift
• $120/month bilingual pay for qualifying languages
• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 monthly if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year
• Generous tuition reimbursement program
• 457 deferred compensation plan
• Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life and disability insurance
• A wellness program that offers fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources

*Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at


SELECTION PROCESS

1. Submit a completed City of Concord application and respond to the required supplemental questions online at Only application materials submitted online during the filing period will be accepted.


2. All qualified applications and supplemental responses will be competitively evaluated, and only those candidates demonstrating the strongest qualifications for the position will be invited to participate in a virtual panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you.


3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months.

Background Investigation: All appointments to this position are subject to a fingerprint check, polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation.

• Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement.
• The information supplied regarding your educational history is examined and verified.
• You must list a history of your residences.
• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
• Military service records are subject to verification.
• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
• Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.
• If you have a history of recent or prolonged use of illegal controlled substances, you may be dismissed from the process.

Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested.

Helpful tips when applying:

• It is important to carefully read the complete job bulletin before submitting your application, so you are aware of all requirements of both the position and the process.
• When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying.
• Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform.
• Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long.
• Carefully review your application prior to submittal to ensure its content is accurate and all required documents are attached, and submit it before the closing date.

Examples of duties include, but are not limited to


May include, but are not limited to:

In general, for all assignments:

1. Operates computer keyboard to make entries, update, correct or access information on file; keeps a variety of detailed logs, files and reports specific to assigned areas. Utilizes police department data systems including the EZ-Writer, C.M.S. and e-mail.
2. Compiles data from information on file.
3. Monitors office supplies and maintains designated levels.
4. May train and orient new employees or interns/cadets in the work unit; may schedule and oversee activities of assigned interns.
5. May be rotated or assigned activities of other Community Service Officers and may be assigned activities of other personnel for relief purposes.
6. May provide liaison between the department and local, State and Federal law enforcement agencies.
7. Keeps current on law/regulations relating to assigned area.
8. May respond to questions and concerns about assigned areas from the public and other departments or agencies.
9. Builds and maintains positive working relationships with co-workers, City employees and the public using principals of good customer service.
10. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City

Detention

1. Searches prisoners; takes fingerprints, photographs, collects evidence, and completes booking histories. Lists personal property; ensures the security of personal property of those in custody.
2. Houses, feeds, and cares for prisoners in custody. Administers first aid and cardiopulmonary resuscitation as necessary. Transports prisoners to County jail facilities; escorts prisoners to court.
3. Conducts and monitors breath tests for blood alcohol content.
4. Maintains inventory of and issues Preliminary Alcohol Screening (PAS) devices.
5. Completes and documents court ordered bookings.
6. Completes the processing of all statutorily and court mandated registrants.
7. May testify in court.
8. For relief purposes, may be assigned activities of other personnel.
9. Performs other work as assigned.

For full job description, please visit
Qualifications

Knowledge and Abilities
Working knowledge of modern office procedures and practices, of correct punctuation, spelling and grammatical usage, together with a good vocabulary. Working knowledge of filing, indexing and cross-referencing methods and of effective public contact methods. Ability to prepare and maintain accurate documentation and reports; to make simple arithmetical calculations; to learn and effectively explain the policies and procedures pertaining to the work; to work effectively under pressure and with frequent interruptions; to exercise good judgment in making decisions according to existing laws, regulations and policies; to understand and carry out oral and written instructions and to establish and maintain cooperative and effective relationships with those contacted in the course of work; to learn and effectively explain the policies and procedures pertaining to the work Ability to act quickly in emergencies, to apply self-defense techniques, to complete State mandated training courses for specific assignments; to complete taser gun, pepper spray, and weaponless defense training, and to obtain first aid and cardiopulmonary resuscitation certificates.

Education/Experience
Education: Completion of the twelfth grade or the equivalent.


Experience: Two years of related work experience, including public contact and preferably including experience in a law enforcement or related agency.

Other


Assignments involving the operation of vehicles require a California Driver License and a satisfactory driving record as a condition of initial and continued employment.

For certain assignments, a related POST approved course is desirable. When assigned Detention duties, the course is associated with Penal Code Section 832.

EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodation in the testing process, please contact Human Resources at View phone number on click.appcast.io or prior to the final filing date.
The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees.

For a complete overview, click
Below is a brief listing of what the City offers:

• Dental & Vision Insurance
• Employee Assistance Program
• Health Insurance
• Holidays
• Life Insurance
• Pre-tax Savings Benefits
• Retiree Medical (3 levels based on date of hire)
• Retirement Program
• Short-term Disability* and Long-term Disability
• Social Security/Medicare
• Vacation & Sick Leave

*Not available for sworn personnel.
01


Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02


Which best describes your highest level of education?

• Some high school
• High school diploma or equivalent
• Some college
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

03


How many years of related work experience do you have that also includes working directly with the public?

• 0 to less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years or more

04


Do you have experience working in law enforcement or related agency? Click all that apply.

• City Police Department
• County Sheriff's Office
• County Courthouse
• Federal Law Enforcement Agency
• Correctional Facility
• None of the above

05


Please indicate which of the below programs and tasks you have paid work experience. Check all that apply. Information must also be verifiable in the work history section of your application.

• Work in law enforcement or related field
• Work in medical or social services field
• Working with difficult customers/clients
• Working with underserved communities
• Supervisory, lead, or training experience
• Multi-tasking in a high-pressure work environment
• None of the above

06


Have you completed any coursework associated with Penal Code Section 832?

• Yes
• No

07


Are you willing and able to work various shifts including nights, weekends, and holidays?

• Yes
• No

08


This position has direct contact with prisoners, performing the following duties: Searching prisoners; taking fingerprints and photographs; housing, feeding, and caring for prisoners; administering first aid and CPR to prisoners as needed; conducting breath tests for blood alcohol content; and transporting prisoners. By checking below, you acknowledge that you are willing to perform these essential functions of the job.

• I acknowledge that I have read, understood, and that I agree to the above statement.

09


BACKGROUND INVESTIGATION: This position requires a polygraph and full background investigation as part of the preemployment process. Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. By checking the box below, you acknowledge that you are responsible for providing complete, accurate, and truthful responses in every step of the process.

• I acknowledge that I have read, understood, and that I agree to the above statement.

10


NOTIFICATION VIA EMAIL: All future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. We strongly encourage you to use an email address that is your own and that you check regularly. Adjust spam and/or other filters so that our emails are accepted. We are not responsible for the non-delivery of our emails or if you do not check your email and respond on a timely basis.

• I acknowledge that I have read, understood, and that I agree to the above statement.

Required Question