Customer Service Specialist

Customer Service Specialist

Position Summary

The Customer Service Support Technician is responsible for order entry, order maintenance and oversight of order fulfillment.

Major Roles & Responsibilities:
• Enters or audits new and revised orders into the BioSpectra ERP system
• Provides order status updates to internal and external customers
• Creates reports related to orders and order status.
• Maintains and updates information when required into the current ERP system regarding including pricing revisions, ship dates and quantity allocations
• Completes proper filing of documentation, both electronically and hard copies
• Follows up with customers who have ordered samples
• Works toward increasing knowledge and understanding of such things as international shipments, chemical properties and use of our products, as well as the BioSpectra business model
• Timely preparation and distribution of reports
• Keeps direct manager informed of all activity
• Other duties may be assigned, as deemed appropriate by managementGathers data for quotes, including, freight rates, dimensions, pallet count, etc.

Qualifications:
• Excellent customer service and client management skills.
• Strong computer skills, including MS Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Must be able to read, write, speak, and understand English.
• Ability to multi-task, prioritize, and manage time effectively.
• Good working knowledge of, or the ability to learn, Enterprise Resource Planning (ERP) systems.
• Ability to learn chemical properties and how BioSpectra's products are used.
• Ability and willingness to work from all BioSpectra facilities.