Document & Training Associate

Energy Insurance Mutual (EIM) is seeking a detail-oriented Claims Associate to support the administration of EIM’s property and casualty claims. This role is an important part of our Claims team and supports claim coordination, documentation, reserve monitoring, claim payments, reinsurance reporting, and overall claim file management. In this role, you will work closely with Claims leadership, Claims Attorneys, Finance, Member Companies, reinsurers, and internal as well as external business partners to help ensure claims are handled in a timely, accurate, organized, and service-focused manner. The position requires strong attention to detail, sound judgment, excellent follow-through, and the ability to manage multiple claim-related priorities in a collaborative environment. Key responsibilities include: Receiving, acknowledging, and processing new notices of claims while establishing and maintaining complete electronic claim files. Entering, maintaining, and updating claim information within EIM’s claims management and document management systems. Assisting with the establishment, monitoring, and updating of expense and indemnity reserves based on claim activity and ongoing evaluations. Monitoring pending claims, obtaining claim status updates, and maintaining accurate and current claim documentation. Coordinating with Finance to facilitate timely claim payments and maintain accurate claim payment documentation. Reviewing, processing, and coordinating payment of invoices submitted by legal counsel, adjusters, consultants, and other claims service providers. Supporting reinsurance reporting by preparing claim information, monitoring recoverables, and coordinating communications regarding ceded claims. Preparing monthly, quarterly, annual, and Board reports summarizing claims activity, trends, and key performance metrics. Building collaborative relationships with Member Companies, reinsurers, external vendors, and internal stakeholders while providing exceptional customer service. We’re looking for someone with: A bachelor’s degree. At least three years of property and/or casualty claims handling or claims administration experience. Excess carrier experience highly preferred. Experience with claims management or policy administration systems preferred. Strong analytical, organizational, and problem-solving skills with exceptional attention to detail. Excellent written, verbal, and interpersonal communication skills. Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and related business applications. The ability to manage multiple priorities, meet deadlines, work independently, and collaborate effectively across departments. This is a great opportunity for someone who enjoys working with complex claim information, building strong internal and external relationships, and supporting a member-focused mutual insurance organization. EIM offers a collaborative environment, exposure to meaningful claim activity, and the opportunity to contribute to an experienced Claims team. Featured benefits Strong compensation package plus comprehensive insurance benefits, STD, LTD, 401(k) with company match and contribution, hybrid work environment, cell phone stipend, gym reimbursement, tuition reimbursement, professional development support, and more. Work environment This is a full-time, exempt role with a hybrid work environment that currently requires a Tues, Wed and Thurs in-office presence in Tampa, Florida office (Mid Town Tampa). Equal Employment Opportunity Energy Insurance Mutual (EIM) is an Equal Opportunity Employer and does not discriminate in accordance with applicable federal, state, and local laws.