Licensed Optician - Richmond, VA - For Eyes

Licensed Optician - Richmond, VA - For Eyes At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear. When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow. For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye‑care industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Licensed Optician delivers the brand value proposition and helps establish For Eyes as the premier destination for all vision needs within the community. They help to create exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high quality eyewear that exceeds our customers’ expectations. MAJOR DUTIES & RESPONSIBILITIES Greets all customers with a warm welcome right away, exchanges names, and ensures they know what to expect. Shows urgency in providing service to customers and satisfying their needs. Custom fits glasses and precisely places prescription in lenses. Acts as a leader in optical acumen that provides a voice for associates. Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and customer requirements. Attracts new customers. Explores the needs and priorities of customers by asking open ended questions. Is attentive to details, asks follow‑up questions for clarity, reads verbal/non‑verbal cues; reviews prescriptions and identifies special needs. Assists co‑workers with difficult or complex areas of product needs and prescriptions. Utilizes store tools and adheres to Brand Store Commitments. Performs work accurately and thoroughly utilizing all technology despite time pressure and customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames using appropriate tools. Reinforces customers’ final selection. Anticipates problems; explores underlying reasons for customer issues; strives to develop long‑term solutions to problems and ensures customers are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary. Possesses the ability to multi‑task, prioritize and manage time with competing priorities. Commits to delivery date and time, seeks feedback and asks for referrals. Strives to achieve exceptional results on Brand KPIs and competencies. Presents, celebrates and educates at pick up. Takes pride in store appearance, shows initiative to keep store clean, attractive and organized. Secures and protects company assets in your control. Informs management of safety opportunities; demonstrates safe work practices. Possesses a “can do” spirit and strong drive for results; self‑motivated with a desire for continual learning and improvement. Adheres to company policies and procedures, including but not limited to discounting, promotions and inventory management. Sells on your feet 80%-100% of the time. Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.). Maintains proper dress code, including name tag and associate tablet. BASIC QUALIFICATIONS High School graduate or equivalent State Licensure Optical dispensing experience Strong customer service skills: communicator, listener and team builder Knowledge of current store merchandise Basic math skills Awareness of current fashion trends Selling skills – ability to use and carry an iPad/tablet Familiarity with POS, computers and calculators This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or View email address on click.appcast.io . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr