Student Success Specialist

Villanova University Student Success Specialist Posting Details Do you have questions about the application process? If so, please refer to the Applicant FAQ's. Posting Details (Default Section) Posting Number: 20260454S Position Title: Student Success Specialist Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 129-A&S Office for Undergraduate Students Position Summary: The Student Success Specialist serves as the primary operational and administrative liaison for the Ellis Center's Office for Student Success. Reporting to the Director, this role oversees daily office operations, coordinates program logistics, and guides students, families, faculty, and staff through university policies, confidential processes, and support resources. Key Responsibilities Administrative & Process Management: Execute end-to-end documentation and compliance for Leaves of Absence (medical and non-medical), Attendance Verifications, Student Concerns, Faculty Feedback, Academic Standing, and Withdrawals. Draft and issue official correspondence, including Leave letters and tri-annual Academic Standing notifications under the Associate Dean's direction. Data Analysis & Reporting: Collect, analyze, and present semesterly and annual data across all caseload areas to track trends, identify vulnerable student populations, and inform strategic planning and outreach. Student Success Coaching & Outreach: Provide follow-up coaching and multi-channel outreach to referred students, monitoring progress on action plans, re-engaging unresponsive students, and facilitating warm handoffs to campus resources. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Duties and Responsibilities: Administrative Liaison & Communication Hub: Serve as the primary operational point of contact for the Office for Student Success, delivering high-level administrative support to faculty, advisors, students, families, and campus partners. Manage the CLAS Student Success shared email inbox by triaging high-volume, confidential inquiries, independently exercising judgment to prioritize responses, and escalating complex or urgent matters to the Director and Associate Dean. Student Concern & View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI287579025 / 11-3012.00 Administrative Services Managers