Shift Manager - Louisville Location

Job Description

Job Description

Become a Sweet Cow Shift Lead!

Love ice cream and leading a team? Sweet Cow is looking for friendly, high-energy Shift Leads who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast-paced environment and knows how to inspire a crew, this role is for you! Our mission is simple: Make the best-tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet.

We value community, kindness, contribution, and growth. Whether you're building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team.

Why You’ll Love It Here:

Sweet Leadership – Lead amazing teams and keep the good vibes going!
Sweet Shop Energy – Fast-paced, people-focused, and never boring
Sweet Perks – FREE ice cream every shift + discounts for friends & fam
Sweet Growth – Expand your leadership skills & grow with the company

What You’ll Do:

Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers
Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency
Be a team coach – lead by example, and maintain positive momentum
Oversee transactions – ensure smooth, accurate POS and cash handling
Be the vibe – create and foster a fun, memorable experience for customers and crew
Problem-solve and communicate – support your team and solve real-time issues
Open and close the shop – take responsibility for key daily operations

Your Contribution and Responsibilities:

Focus on Customers and Community

• Provide consistent, positive, and engaging customer experiences 
• Foster and uphold a customer-centric shop culture 
• Address real-time customer needs through genuine care and authentic human connection

Execution

• Utilize and oversee established systems, tools, and procedures to uphold standards
• Contribute to a culture of accountability, purpose, and pride during the shift
• Delegate tasks based on customer flow and necessary action items 
• Ensure effective execution of daily operations
• Thrive in a fast-paced environment with a positive attitude
• Demonstrate excellence across all areas of shop operations 
• Assume the role of the on-duty manager

Communicate with Impact

• Utilize open and direct communication
• Communicate clear and detailed shop and team needs to the shop leadership team
• Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
• Communicate your schedule and availability proactively

Grow With Us!

Assistant and General Manager – build and grow strong shop teams and community relationships

What We Need from You:

✔️ Can work at least 3 shifts per week (15+ hrs)
✔️ Open availability. We need team members with flexible availability.

Regardless of how many shifts you  want to work, your availability must include:

4 daytime shifts (open-4 pm) Mon-Fri

OR

2+ closing shifts Mon-Thu, 2+ closing shifts Fri-Sun, and 1+ daytime shifts Sat-Sun

✔️ Able to lift up to 50 lbs & stand for the full shift
✔️ 18+ years old
✔️ Commitment to schedule adherence, continued training, and growth

✔️ Have at least six months of experience delegating and/or coordinating the tasks of two or more employees

✔️ Have at least six (6) months of experience in a related service industry

Compensation:

$23 per hour ($15.00 per hour + $8.00/hr average in tips)

Perks & Benefits:

Free ice cream every shift plus off-duty discounts

Making peoples’ day, every day

️ Discounted employee merch store

50% employer-paid health insurance for qualifying employees

Dental and Vision plans available (employee-paid)

Paid sick leave as outlined in HFWA

401K with a 4% match

Ready to join the sweetest team in town? Apply now & let’s make some magic!

Applications accepted on an ongoing basis.