Training & Knowledge Management Specialist

Are you passionate about helping others succeed and finding ways to improve business processes? Then the Training & Knowledge Management Specialist would be a great fit for you! In this role, you'll combine employee training, process improvement, and technical expertise to help ensure our team members have the tools, knowledge, and resources needed to work efficiently and effectively. You'll play a key role in supporting critical business systems, maintaining knowledge resources, and driving technology adoption across the bank.

Duties include:

Training, Documentation & Communication

• Develop and maintain IT training materials, videos, user guides, and procedures.
• Serve as administrator for documentation programs and systems and train users on proper utilization.
• Establish documentation standards and templates for organizational consistency.
• Manage annual reviews and updates of documented procedures.
• Provide technology onboarding, setup assistance, and training for new employees.
• Communicate software enhancements, process changes, and weekly technology tips to staff.

Knowledge Management & Process Improvement

• Maintain and enhance The Vault to ensure information is organized, current, and easy to locate.
• Support business process reviews and continuous improvement initiatives.
• Create and maintain data process maps and workflow documentation.
• Assist departments in identifying opportunities to improve efficiency and technology utilization.

Technology Support & Strategic Initiatives

• Monitor, coordinate, and work IT support tickets and resolve issues as they arise.
• Assist with technology asset inventory management and tracking.
• Provide backup support for select OnBase functions and reporting.
• Identify and support implementation of AI solutions that improve organizational effectiveness.
• Assist with annual Business Continuity Plan (BCP) reviews and updates.
• Coordinate cybersecurity awareness training and communications.
• Support employee education and adoption of technology and security best practices.

Other:

• Stay knowledgeable and up to date on information technology related topics.
• Responsible for ensuring high-quality customer service is provided to both internal and external customers.
• Other duties as assigned.

To be best prepared for this position, excellent communication, organizational, and customer service skills are essential. Strong technical writing, problem-solving, and time management skills will help you excel. An associate degree in information technology, business, communications, or a related field (or equivalent experience) is required. Experience creating training materials, technical documentation, or knowledge management resources is needed. Banking experience is helpful but not required.

First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: Health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation time, paid sick time, and a wellness program.

EOE, including disability/vets