Intake Representative-Infusion

Customer Service Representative-Infusion

Join HME Specialists as a Full-Time Customer Service Representative-Infusion in Albuquerque and be part of an energetic team dedicated to enhancing patient care. In this onsite role, you will have the opportunity to make a meaningful impact by providing empathetic support to customers navigating complex medical supply needs. By solving problems and delivering exceptional service, you will contribute to an environment that prioritizes customer-centric solutions. Each day presents new challenges, allowing you to grow professionally while collaborating with forward-thinking colleagues who share your passion for improving patient outcomes.

If you're eager to embrace a role where your skills truly matter and where you can thrive in a professional setting, this is the position for you. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Take the next step in your career and help us make a difference in the lives of others.

What Does a Customer Service Representative-Infusion Do?

As a Full-Time Customer Service Representative-Infusion at HME Specialists in Albuquerque, you will play a crucial role in ensuring seamless operations within our medical supply department. Your responsibilities will include preparing and tracking orders for shipment while troubleshooting any issues with third-party deliveries. You will maintain or update patient medical records, ensuring accurate information is always available. Engaging with customers both by phone and in person, you'll assist them in placing orders for delivery, maintenance, or service changes. Additionally, you will respond to service requests, uphold commitments, and support insurance companies and hospice agencies with billing codes and equipment selection.

As a vital member of the team, you will answer incoming calls and verify patient demographics and insurance eligibility, all while contributing to daily departmental activities and workflow. Your proactive approach and dedication to customer satisfaction will make a significant difference in our mission to provide exceptional healthcare solutions.

What Matters Most

To thrive as a Full-Time Customer Service Representative-Infusion at HME Specialists, a diverse set of skills is essential. You must respond promptly to customer needs and service requests, consistently meeting commitments and ensuring a high level of customer satisfaction. Strong written communication skills are critical, enabling you to read and interpret information accurately, while oral communication skills will help you listen effectively and clarify customer inquiries.

A collaborative spirit is vital; balancing team and individual responsibilities will contribute to a positive team atmosphere. You should exhibit openness to others' perspectives and actively work towards building a cohesive team. Additionally, strong prioritization and time management skills are necessary to handle multiple tasks efficiently, ensuring that operations run smoothly while maintaining quality service.

Your ability to employ these skills will enhance your success in delivering exceptional care to our clients in the medical supply industry.

Knowledge and skills required for the position are:

• Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments
• Written Communication - Able to read and interpret written information
• Oral Communication - Listen and get clarification
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Contribute to building a positive team spirit
• Prioritize and use time efficiently