SQA Lead (Point of Sale & Hospitality Tech)

SQA Lead (Point-of-Sale & Hospitality Tech) Location: Louisville, KY (Hybrid) Sector: Global Hospitality & QSR Technology The Opportunity Pointwest is currently seeking a high-caliber Software Quality Assurance (SQA) Lead to join a strategic initiative for one of the world's largest and most recognized quick-service restaurant (QSR) brands. This is not a standard "click-and-test" role. You will be a key player in a massive digital transformation, leading the quality validation for a multi-year global rollout of the PAR Brink POS ecosystem. Based in Louisville, Kentucky, you will work at the intersection of high-volume e-commerce and physical store operations, ensuring that technology enhances the experience for millions of customers and thousands of team members. Core Responsibilities POS Transformation Leadership: Drive the testing strategy for the integration and deployment of PAR Brink POS and associated back-of-office systems. Omni-channel Validation: Ensure seamless synchronization between mobile/web ordering platforms, third-party delivery aggregators, and in-store kitchen display systems (KDS). Hardware Lab Oversight: Manage "Model Store" testing environments, validating physical hardware configurations (terminals, printers, payment devices) alongside software builds. Automation & Efficiency: Transition manual testing processes into robust automated frameworks to support a continuous deployment (CI/CD) environment. Defect Governance: Lead triage meetings with developers and business stakeholders to prioritize fixes based on operational impact and "dinner rush" stability. Strategic Reporting: Provide Pointwest and client leadership with clear, data-driven insights into release readiness and system health. Technical Requirements Experience: 7+ years in Software QA, with at least 3 years in a Lead role. PAR Expertise: Direct, hands‑on experience with PAR (Brink or PixelPoint) systems is a mandatory requirement for this role. Industry Knowledge: Strong background in the Restaurant/Hospitality sector, specifically understanding kitchen workflows and transaction processing. Testing Stack: Proficiency in SQL for backend data verification. API Testing and Cloud: Experience with API Testing (Postman, SoapUI) and cloud-based environments (GCP preferred). Automation Tools: Familiarity with automation tools such as Selenium, Appium, or Cypress . Education: Bachelor’s degree in Computer Science, IT, or equivalent professional experience. Professional Attributes Operational Mindset: You understand that in the pizza/QSR world, system uptime is critical to store profitability. Leadership: Proven ability to manage a team of testers, often across multiple time zones or in hybrid environments. Communication: Ability to translate technical bugs into "business impact" for non-technical stakeholders. Why Pointwest? At Pointwest, we act as a bridge between top-tier talent and industry-leading enterprises. By joining this project, you will: Work on a high-visibility project that is a cornerstone of our client’s global strategy. Engage with a collaborative team that values innovation and "Shift Left" testing methodologies. Enjoy a competitive compensation structure with the stability of a long-term engagement. Are you ready to lead the future of hospitality tech? Apply today with your updated resume and a summary of your experience with PAR POS systems. #J-18808-Ljbffr Pointwest Technologies Corp