Financial Planning & Analysis Manager

Manager, Financial Planning & AnalysisThe Manager, Financial Planning & Analysis supports the Chief Compliance Officer by providing financial insight and analysis focused on Milestone's assisted living communities. Reporting to the Chief Compliance Officer, this role builds and maintains financial models, monitors community-level performance, and uses sound judgment to identify opportunities for business improvement across the assisted living portfolio.This is a hands-on analytical role with portfolio-wide visibility. The FP&A Manager provides direct analytical support to community leadership and the Senior Leadership team on matters related to independent living, assisted living, and memory care financial performance, and serves as the coordination point between Milestone, its communities, and third party accounting services on payables and general accounting matters. The role balances rigorous analysis with operational partnership: models are built to be used, reporting is distributed proactively rather than on request, and anomalies are surfaced early enough to be corrected.The FP&A Manager exemplifies Milestone's three core values — Compassion, Innovation, and Accountability — in every interaction with Team Members, community leaders, vendors, and Support Center partners. Financial work in senior living is never abstract: every number represents a resident's home, a Team Member's schedule, and a community's ability to deliver care.Core Value - How It Shows Up in This RoleCompassion - We lead with empathy and genuine care. The FP&A Manager remembers that budgets, rent increases, and staffing models affect residents and Team Members directly, presents financial findings without blame, and supports community leaders in understanding their numbers rather than simply reporting on them.Innovation - We seek better ways to work. The FP&A Manager improves and automates forecasting and reporting tools, replaces manual workarounds with durable models, and brings forward analysis leadership did not know to ask for.Accountability - We own our outcomes. The FP&A Manager delivers accurate work on committed dates, digs to root cause rather than reporting symptoms, escalates anomalies to the Chief Compliance Officer promptly, and stands behind every number presented to Senior Leadership.Reporting Relationship & Scope of AuthorityThe Manager, Financial Planning & Analysis reports directly to the Chief Compliance Officer and works in close partnership with the Chief Growth & Experience Officer, Regional Directors of Operations, and community Executive Directors. The FP&A Manager exercises delegated authority to:Build, own, and maintain the financial models, forecasts, and reporting used for community-level and portfolio-level performance monitoring across independent living, assisted living, and memory care.Define the metrics, KPIs, formats, and distribution cadence of recurring financial reporting to community and senior leadership, subject to review by the Chief Compliance Officer.Request, review, and challenge financial information produced by third party accounting services, and coordinate resolution of payables and general accounting issues between the third party firm, the Support Center, and communities.Escalate financial anomalies, variance trends, control gaps, and data integrity concerns directly to the Chief Compliance Officer without delay.Prioritize and direct the analytical workload of Financial Analysts supporting assisted living communities, and recommend development actions to the Chief Compliance Officer.Develop proformas and financial scenarios for potential new assisted living business as assigned by the Chief Growth & Experience Officer and the Chief Compliance Officer.Essential FunctionsFinancial Analysis & Business ImprovementIdentify business opportunities and drive improvement across assisted living communities through rigorous analysis.Build and maintain financial models supporting occupancy, revenue, labor, expense, and margin analysis at the community and portfolio level.Dig into potential issues to identify root causes, and proactively take action to resolve or prevent them before they escalate.Provide direct analytical support to community leadership and the Senior Leadership team on independent living, assisted living, and memory care financial performance.Assist with special projects as requested and prepare ad hoc analyses on a regular basis.Reporting, Metrics & KPIsProactively create and distribute reporting with a broad range of metrics and KPIs specific to assisted living operations, so community and senior leadership can make informed strategic decisions.Monitor community-level performance against budget, forecast, and prior period, and explain variance drivers in clear operational terms.Ensure reporting is accurate, consistently formatted, and delivered on a reliable cadence that leaders can plan around.Systems, Tools & AutomationSupport initiatives to improve and automate tools and systems for forecasting and reporting for the Milestone community portfolio.Maintain model documentation, version control, and source-data integrity so analysis is reproducible and auditable.Leverage Yardi, Yardi Elevate, Yardi 7s, and advanced Excel capability to reduce manual effort and improve data reliability.Team Development & Workload PrioritizationAssist in the development and mentorship of Analysts supporting assisted living communities, and help prioritize their projects and workload.Review analyst work for accuracy and clarity before it reaches community or senior leadership.Foster teamwork with coworkers and Team Members, show initiative in overcoming obstacles, and take actions that assist others beyond assigned job responsibilities.Third Party Accounting CoordinationCoordinate communication regarding payables and general accounting issues between third party accounting services, Milestone, and assisted living communities.Monitor the financial health of all Milestone communities as reported by third party accounting services; escalate anomalies to the Chief Compliance Officer.Provide input on the general oversight of accounting services performed by the third party accounting firm as it relates to assisted living communities.Occasional travel to the Support Center to monitor the accounting team.Budgeting, Rent Increases & Growth SupportSupport the yearly budgeting process for Milestone communities.Support the community rent increase process for Milestone communities.Develop and maintain proformas related to potential new assisted living business, as assigned by the Chief Growth & Experience Officer and the Chief Compliance Officer.Occasional travel to assisted living communities to gain deeper insight into community operations.Perform other duties as assigned.Performance Metrics & StandardsThe Manager, Financial Planning & Analysis is evaluated on analytical accuracy, reporting discipline, and measurable contribution to community financial performance. Targets are set annually with the Chief Compliance Officer and reviewed monthly.Accuracy & Delivery MetricsMetric - Target / StandardReporting Timeliness - Recurring community and portfolio reporting delivered on the published cadence each period, without reminder.Analytical Accuracy - Zero material errors in reporting or models distributed to community or senior leadership; corrections issued proactively when found.Model Integrity - Models documented, version controlled, and traceable to source data; no undocumented manual overrides.Budget Cycle Support - Annual budget deliverables completed within the published budget calendar for every assigned community.Rent Increase Support - Rent increase analysis and supporting schedules delivered on schedule and validated before distribution.Ad Hoc Responsiveness - Ad hoc analysis requests acknowledged promptly with a committed delivery date, and delivered on that date.Business Impact MetricsMetric - Target / StandardOpportunity Identification - Documented improvement opportunities identified and quantified each quarter across the assisted living portfolio.Variance Explanation - Material community variances explained with root cause and recommended action, not simply reported.Automation Progress - Measurable reduction in manual reporting effort year over year through tool and system improvement.Proforma Quality - New business proformas supported by defensible assumptions and delivered within the timeline set by the Chief Growth & Experience Officer.Decision Support - Community and senior leaders report that reporting and analysis are usable, timely, and materially informing decisions.Partnership & Escalation MetricsMetric - Target / StandardAnomaly Escalation - Financial anomalies and control concerns escalated to the Chief Compliance Officer promptly and in writing.Third Party Coordination - Payables and general accounting issues tracked to resolution with clear ownership and no items aging without action.Analyst Development - Analyst workload prioritized, work reviewed, and development feedback provided on a consistent cadence.Community Partnership - Positive feedback from Executive Directors and Regional Directors on responsiveness, clarity, and support.Confidentiality - Financial, resident, and Team Member information handled confidentially and shared only with those authorized to receive it.Qualifications & CompetenciesRequired Education &