Head of Customer Success

No immigration sponsorship or transfer available for this role. The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight’s Transportation Management business. In this role, you will serve as a strategic advisor to customers, helping them optimize their supply chain performance, identify cost‑saving opportunities, and improve overall operational efficiency. You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes. You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks. This role is ideal for someone who enjoys working directly with customers, leading cross‑functional initiatives, and using data and insights to drive decisions and results. What You’ll Do Own and manage relationships with enterprise customers Develop and execute account strategies to drive retention and growth Lead customer business reviews (QBRs/MBRs) and executive presentations Identify opportunities for cost savings, efficiency improvements, and account expansion Analyze performance data and translate insights into actionable recommendations Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes Manage escalations and resolve complex customer issues Support contract renewals and commercial discussions as needed Build strong relationships with customer stakeholders at multiple levels Ensure alignment between customer goals and Uber Freight capabilities Travel Travel required up to 25%, depending on customer and business needs Basic Qualifications High School Diploma or GED equivalent 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field Experience managing customer relationships in a client‑facing role Experience leading meetings with customers and presenting business insights or performance data Strong communication and relationship‑building skills Experience working cross‑functionally to deliver complex initiatives Ability to analyze data and use insights to support decision‑making Experience managing escalations or resolving customer issues Preferred Qualifications Bachelor’s degree in Business, Supply Chain, Logistics, or a related field 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments Experience managing enterprise or strategic customer accounts Experience leading QBRs/MBRs and executive‑level presentations independently Experience supporting contract renewals or account growth discussions Experience with Tableau, Power BI, or similar reporting tools Strong understanding of supply chain or transportation operations Experience influencing stakeholders without direct authority Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company‑sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance and more. US‑based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr