Room Reservation Agent

Reservations Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About our property:

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals. At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you'll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you'll find a supportive culture where your contributions are impactful and recognized. Joining our team means becoming part of a people-first culture where your development and success are a priority. If you're ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

What you will have an opportunity to do:

We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their "Wanderlust" experience!

Your Role:

• You will help guests discover and book their "Wanderlust" experience
• You will answer calls and greet people from all over the world in a friendly and welcoming manner
• Make guest reservations for all resort accommodations
• Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments.
• Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort's revenue capabilities.
• Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
• Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
• Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
• Maintains a strong familiarity the Resort and surrounding area.
• Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
• Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction.
• Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
• Interacts with resort staff in a polite and respectful manner.
• Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision.
• Other duties as assigned.

What are we looking for?

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Bilingual in English and Spanish preferred

Compensation:

$18.75

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.