Commercial Lending Collections Specialist

Job Description

Job Description

Celtic Bank is seeking a motivated and professional Collections Specialist to join our Asset Quality team. The Collections Specialist will manage and monitor the Bank’s delinquency portfolio while working directly with borrowers and guarantors to develop effective solutions and achieve collection goals.

This Collections Specialist position is ideal for someone who thrives in a fast-paced, dynamic commercial lending environment and is comfortable navigating challenging conversations with professionalism and confidence. The ideal candidate will bring strong communication, organizational, problem-solving, and critical-thinking skills, along with the ability to manage multiple priorities and build productive relationships with borrowers and internal teams.

Essential Job Functions:

• Collections and collection management:
• Perform inbound and outbound collections-based phone calls at high volumes.
• Consult with Borrowers regarding past due accounts.
• Process Borrower payments and organize payment arrangements.
• Prepare payment demand notices.
• Order periodic site inspections.
• Present collections results and reports to management.
• Use of Microsoft Excel to update delinquency reports and other various reports as needed.
• Identify and recommend deteriorating loan files for movement to liquidation status.
• Collateral maintenance and analysis.
• Tax payment monitoring and resolution.
• Entity alert notifications and resolution.
• Vendor payment processing.
• Post-default tasks as assigned.
• Other tasks as needed and assigned, including, but not limited to:
• Mail processing and distribution.
• Bankruptcy activity.
• Liquidation activity.
• Small Business Administration activity.

Requirements

• Extensive Collections experience.
• College education preferred.
• Detail oriented and possess excellent interpersonal, organizational, and communication (verbal and written) skills.
• Ability to problem solve and work independently.
• Self-starter with the ability to thrive in a deadline-driven environment.
• Strong technical skills, including but not limited to, Microsoft Office suite, web-based applications, and SharePoint/OneDrive.
• Preferred knowledge of banking/lending policies, procedures, rules, and regulations.
• Ability to learn quickly, adapt to new processes, and work in a collaborative environment.
• Ability to establish and maintain effective work relationships.

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)

Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2025! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.

Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws.

Physical and Other Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English.

• Work Model: The employee in this position will work either a fully Onsite, or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions.
• Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office – department and job requirements will determine eligibility.