Keyholder

TYSONS GALLERIA - ST. JOHN

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently achieves or exceeds monthly sales and KPI goals

• Actively develops new clients by finding new ways to enhance and develop business

• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients

• Effectively captures client data for connecting with clients and building relationships

• Completes outreach to connect with clients on a regular basis

• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

• Upholds all brand values and relationship values

• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

• Follows through and accomplishes multiple projects and store priorities in a timely manner

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

• Acts as the manager on duty when scheduled, to support all business functions

• Ensures accuracy of all POS procedures

• Understands and performs all POS functions accurately, professionally and within Company guidelines

• Opens and closes the store - performing all tasks to Company standard and compliance

• Resolves client issues and requests in an efficient manner and with a sense of urgency

• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

• Demonstrates high level of quality in work, attendance and appearance

• Actively contributes to non-selling activities and loss prevention initiatives

• Actively participates in Monthly Touch Bases

• Attends all required Store Meetings

• Maintains standards of store cleanliness and organization

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

• Assists to ensure accuracy of Company in store promotions and merchandise markdowns

• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

• Assists in maintaining compliance to all Company Policies & Procedures

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including customers, employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

• Leadership

• Motivator

• Results Orientated

• Communication

• Client Focus

• Teamwork

• Optimistic

• Honest and Integrity

• Professionalism

• Adaptability

• Embraces Change

• Solutions orientated

• Thoroughness

• Organization

Education/Experience:

• 2 - 5 years retail sales experience

• Luxury experience preferred

• Exemplary selling and clienteling skills

• Computer skills: Word, Excel, Microsoft Outlook and POS systems