Front Office Assistant, Georgia Neurosurgery

Call Center Position

This primary position description for a call center role covers incoming and outbound appointment scheduling, referral coordination, task box management, and front desk check-in/check-out coverage as needed.

Performs a variety of front office duties for the medical practice. Greet and assist all patients and visitors. Secure accurate insurance and demographic information from the patient to be entered into computer system. Answer and route incoming telephone calls as needed. Must be familiar with insurance rules and billing practices in order to assist patients with questions. Assist with patient check out and scheduling of any ordered diagnostic procedures or future appointments. Perform medical records duties such as filing, scanning and send outs as required.

Position Requirements:

A. Education: High school graduate or GED equivalent required.

B. Experience: Minimum of 1 year front office and/or medical records experience in physician office or similar setting required.

C. Special Qualifications: Must be able to use a computer and be familiar with Medical Office programs including EMR systems. Basic knowledge of Microsoft Office and internet applications required. Basic knowledge of medical terminology required. Must possess excellent interpersonal and customer service skills.

Knowledge/Mental Application: Requires a detailed working knowledge of modern administrative practices and procedures. Must be knowledgeable of system and department policies and be familiar with the interaction of other departments and physician offices for referral purposes. Must have strong working knowledge of computer operations as they relate to the department. Must have the ability to learn Meditech, and applicable practice EMR system. Must exercise an extremely high degree of initiative and judgment in carrying out assigned responsibilities. Must maintain professionalism and confidentiality with all patient relations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.