Change Management Consultant - Senior

Job Title: Sr Change Management Consultant

Location: Toronto, Ontario

Work Model: Onsite

Duration: 7 months

Extension: 2 Times

Must Haves

• Demonstrated experience leading change management initiatives supporting enterprise-wide business changes, CRM solutions, and/or digital platforms.
• Proven experience assessing user adoption challenges, identifying barriers to adoption, and developing targeted strategies to improve user uptake, engagement, and business outcomes.
• Demonstrated experience using recognized change management methodologies such as Prosci ADKAR, ACMP, Kotter, or equivalent.
• Demonstrated experience building consensus, driving adoption, and fostering stakeholder alignment across business, operational, technical, and executive stakeholder groups.
• Minimum 10 years of organizational change management experience.
• Minimum 5 years supporting enterprise business changes and/or digital transformation initiatives.

Description / Responsibilities / Skills

Description

• Lead business activities to ensure the successful roll out of a digital product enabling greater transparency and collaboration on indigenous consultations.
• Develop and deliver strategic and tactical change management plans and products to build awareness, foster collaboration and increase user adoption.
• Translate complex product capabilities into meaningful business outcomes and user benefits and drive sustained behavioral change.
• Work closely with business stakeholders, product teams, governance bodies, and project resources to support rollout of new functionality.
• Role focuses on planning, strategy development, stakeholder engagement, communications products, adoption measurement, and change management execution.

Responsibilities

• Help leaders and teams enhance their capabilities to understand how change impacts people and how to support people as they transition through change.
• Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions.
• Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management.
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes.
• Develop an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer and continuous improvement.
• Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns.

General Requirements

• Experience developing user adoption and engagement strategies for enterprise applications.
• Experience conducting organizational readiness and stakeholder impact assessments.
• Experience developing communication and training strategies and tactical plans.
• Experience working in public sector, broader public sector, or comparable highly regulated environments.

Stakeholder Engagement and Communication Skills - 30%

• Experience developing learning and training strategies, training plans that can include practical videos and demonstrations and role-based learning approaches.
• Ability to drive and support executive alignment by securing leadership commitment to the change vision, adoption goals, success measures, and key decisions.

Deliverables

• Change management strategies, plans and framework
• Communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management products
• Stakeholder engagement strategies and stakeholder impact assessments
• Adoption measurement frameworks tracking user engagement, system utilization, business readiness, and change effectiveness metrics
• Executive reporting, dashboards, and progress updates related to organizational change and user adoption
• Post-implementation reviews, lessons learned assessments, and continuous improvement activities

Experience & Skill Set Requirements

Change Management Strategy, Adoption and Execution Expertise - 50%

• Experience conducting stakeholder impact assessments, organizational readiness assessments, change impact analyses, and change risk assessments.
• Demonstrated experience developing comprehensive change management plans aligned with technology enhancements, business process changes, and service delivery objectives.
• Experience developing and executing change management plans that include championship, stakeholder engagement, communications, training, resistance management, and reinforcement activities.
• Experience supporting changes associated with the implementation of new product features, enhancements, releases, or functionality upgrades while minimizing business disruption.
• Experience establishing adoption measurement frameworks and tracking user engagement, system utilization, business readiness, and change effectiveness metrics.
• Demonstrated success improving adoption, utilization, and user experience within complex multi-stakeholder environments.

Stakeholder Engagement and Communication Skills - 30%

• Experience developing stakeholder engagement strategies and managing diverse stakeholder interests in complex environments.
• Proven experience developing communication strategies and communication plans to support changes to enterprise solutions and business processes.
• Demonstrated ability to develop effective communication materials, including executive briefings, presentations, newsletters, FAQs, user guidance, release communications, and change updates.
• Experience conducting stakeholder consultations, workshops, focus groups, interviews, and feedback-gathering sessions to identify adoption opportunities and concerns.
• Experience developing learning and training strategies, training plans that can include practical videos and demonstrations and role-based learning approaches for new and enhanced functionality.
• Ability to work effectively in a team environment, build strong relationships with other individual project contributors and teams and respond positively to diverse perspectives.
• Experience advising project teams and business leaders on communication approaches, engagement tactics, and adoption activities.
• Ability to drive and support executive alignment by securing leadership commitment to the change vision, adoption goals, success measures, and key decisions required to scale the product across the enterprise.
• Ability to communicate complex technical and business concepts clearly and effectively to technical and non-technical audiences.

Governance, Performance Measures and OPS Context - 20%

• Demonstrated experience proposing governance structures, steering committees, working groups, executive committees, and formal approval processes.
• Experience establishing KPIs and performance measures to assess user adoption, stakeholder engagement, business readiness, and change effectiveness.
• Experience leveraging quantitative and qualitative data to assess adoption trends, user behaviours, and opportunities for continuous improvement.
• Experience developing executive reporting, dashboards, and progress updates related to organizational change and user adoption.
• Experience conducting post-implementation reviews, lessons learned assessments, and continuous improvement activities.
• Experience working within the Ontario Public Service (OPS) or comparable public sector organizations with complex governance and accountability structures.
• Demonstrated understanding of public sector service delivery, privacy, accessibility, compliance, and stakeholder management considerations.