Director of Operations

Job Description

Job Description

Director of Operations

Location: Baton Rouge, LA
Type: Full-Time, In-Person
Reports to: Integrator

ABOUT ELIFIN

ELIFIN is a high-output, high-discipline commercial real estate brokerage built around action, truth, and opportunity. We move fast, stay on offense, and operate with a level of accountability that raises people's standards. We build producers, we make great deals, and we win as a team.

ELIFIN sells more commercial property in Louisiana than any other brokerage.

The operations side of this business is what makes everything else possible, and we need someone who takes that seriously.

WHO YOU ARE

You've led teams, built systems, and owned outcomes. You set a high standard and you know how to hold people to it without burning them out. You coach, you follow through, and you don't let things slide.

You're also someone who understands how platforms connect, how data moves, and how automation can make an operation run tighter. You're not a “programmer,” but you think like one. When you see a manual process, you fix it. When you encounter a new tool, you figure it out. 

You're actively using AI tools in your work today.

You don't have tasks beneath you. You do what needs to be done.

THE ROLE: DIRECTOR OF OPERATIONS

The Director of Operations owns the full operational engine of ELIFIN. That means the back office, transaction management, property marketing, office administration, incoming leads, agent support, platform management, and the team of people responsible for all of it.

This is not a distance-leadership role. You're in it. You're accountable for outcomes, not just oversight. You set the standard. You run the systems we have and build new systems to take us to the next level. You make sure nothing falls through the cracks, and when something does, you own it and fix it.

You'll lead a team of support staff and you'll be the person who makes sure our agents have everything they need to perform, our offices are client-ready, our processes are airtight, and our deadlines are always met.

RESPONSIBILITIES

1. Team Leadership & Accountability

• Lead, manage, and coach the operations team, setting a high daily standard and holding the team to it
• Run structured performance rhythms: regular check-ins, clear expectations, and firm follow-through
• Develop team members, identify gaps, and build a culture of precision and ownership
• Oversee onboarding new agents into the company's systems and processes
• Hire and build the ops team as the company grows

2. Transaction Management & Commission Oversight

• Run the full transaction management process from listing agreement to closed deal
• Ensure all stages of a deal are processed accurately and on time
• Manage incoming commission payments and outgoing agent commission payouts
• Maintain pipeline accuracy and reporting in Salesforce
• Coordinate with vendors, agents, and internal staff to keep deals moving

3. Property Marketing & Proposal Production

• Oversee the production of all property marketing: photos, brochures, packages, and digital materials
• Manage proposal generation and ensure quality and deadlines are consistently met
• Coordinate with the marketing team to maintain ELIFIN's standard of presentation across all properties and materials
• Oversee all property signage across our listings

4. Office Administration & Agent Support

• Keep all ELIFIN offices client-ready, well-equipped, and running smoothly
• Ensure agents have what they need to do their jobs at the highest level
• Manage platform accounts, system access, and tools across the company

5. Incoming Lead Management

• Ensure all incoming calls and leads are captured, logged, and routed to the appropriate agent or sales manager promptly
• Identify and eliminate bottlenecks in the lead-to-agent handoff process
• Ensure no lead goes without a follow-up

6. Systems, Process & Automation

• Build and improve operational systems that are efficient, repeatable, and scalable
• Connect platforms and automate data flows to reduce manual work and eliminate error
• Maintain and enforce process discipline across all operational functions
• Ensure Salesforce and other platforms are used with accuracy and consistency
• Stay current on tools and bring new ideas for how technology can give ELIFIN an operational edge

WHAT SUCCESS LOOKS LIKE

• No balls dropped, deals move, deadlines are hit, and the team runs without constant supervision
• Marketing materials are consistently on time and on standard
• Agents have everything they need to produce without operational friction
• Offices are always client-ready
• Commission payments, in and out, are accurate and on schedule
• Systems improve over time. Things get more efficient, not more chaotic
• Your team is growing, performing, and holding a high standard

QUALIFICATIONS

Required

• 4+ years of experience managing a team directly, with a track record of building accountability
• Background in operations, ideally inside a fast-paced, high-growth company
• Experience building business processes from scratch, not just running existing ones
• Strong tech fluency: you understand how platforms connect, how data flows between systems, and how to use tools like automation software, CRMs, and AI without needing someone to hold your hand
• Hands-on experience with workflow automation tools (Make.com, Zapier, or similar)
• Familiarity with AI tools and a track record of putting them to practical use
• Deadline-driven and precise. You track what's due and you don't miss
• Willing to do whatever it takes, regardless of whether it "fits your title"
• High personal standard and the ability to hold others to one without burning them out

Preferred

• Salesforce experience
• Real estate or brokerage experience

NOTE: ELIFIN is an equal opportunity employer and hiring or opportunities for advancement will not be based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or handicap, veteran status, union affiliation or any other basis prohibited by federal, state, or local law or ordinance.

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