Consultation Service Representative

Consultation Service Client Service Representative

The Consultation Service Client Service Representative's (CSR) primary responsibilities are to receive, accession, triage, deliver, and return outside case materials for the purpose of facilitating consultations referred from outside facilities and for patients transferring care to Michigan Medicine for continuation of care. The Consultation Service CSR team also provides specimen processing support for the Department of Pathology NCRC laboratory logistics center (NLNC) including receipt, processing, tracking, and transport of anatomic and clinical laboratory specimens and other duties as assigned.

Responsibilities*

• Perform accurate and timely consultation case sample receipt and data entry into Department of Pathology Laboratory Information and tracking systems. Unpack, verify, and record contents and condition of received patient assets and associated paperwork. Label and triage patient assets for distribution to the designated service or file as appropriate.
• Return slides, blocks, or other patient assets to the originating facility including data entry into Department of Pathology Laboratory Information and tracking systems with attention to detail to ensure accurate routing.
• Assist in resolving accessioning issues including but not limited to requisition discrepancies and missing information. Record issues into MLabs Salesforce or other CRM platform(s) as applicable.
• Work as part of a team to efficiently accomplish daily work in a production environment, adjusting rapidly to daily changes in workflow as necessary.
• Perform receipt, transport, processing, tracking, and distribution or delivery of anatomic and clinical laboratory specimens.
• Maintain quality control as required, including temperature checks on all storage refrigerators and freezers.

Required Qualifications*

• High School diploma or equivalent combination of education and experience.
• 2 to 5 years of relevant professional experience.
• Demonstrated commitment to Service Excellence.
• Demonstrated good work habits, dependability, punctuality, flexibility, and attendance.
• Demonstrated ability to perform timely and accurate data entry.
• Excellent problem-solving skills along with the ability to take action while exhibiting good judgment and realistic understanding of issues.
• Ability to communicate with others in a friendly and helpful manner while building credibility and rapport with customers and co-workers.
• Ability to lift up to 25 lbs, frequent standing and walking required.

Desired Qualifications*

• Knowledge of medical terminology.
• Experience and aptitude with a variety of computer software programs including but not limited to Microsoft Office products, MiChart, Soft, and email systems.
• Previous experience in a laboratory environment working as a team to assist clients/customers/co-workers.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the worlds most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This full time, 40 hour position is Monday - Friday, with occasional weekend and holiday rotation, hours vary with shift assignment.

Work Locations

Department of Pathology, MLabs, NCRC. This is an onsite position.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.