Desktop Support Technician *HIRING ASAP*

Job Description

Job Description

Description

Position Overview. We are seeking a customer-focused Site IT Support Technician to deliver reliable, hands-on technology support. This role supports associates in office and manufacturing settings, owns incidents and service requests through resolution, maintains end-user technology and assets, and partners with internal teams and vendors to keep site operations productive. The successful candidate is technically capable, proactive, organized, and comfortable balancing daily support with project and lifecycle activities. Key Responsibilities Own and resolve assigned incidents and service requests in ServiceNow, including accurate categorization, troubleshooting notes, customer communication, escalation, and closure. Provide on-site and remote support for Windows laptops and desktops, tablets, mobile devices, printers, peripherals, Microsoft 365 applications, collaboration tools, and approved business software. Configure, deploy, test, maintain, refresh, recover, and retire end-user devices in accordance with documented processes. Support new-hire onboarding, associate moves, device replacements, software installations, profile setup, and technology orientation. Maintain accurate hardware inventory and asset records, reconcile stock and assigned devices, and support CMDB and lifecycle-management activities. Provide conference-room and audio/visual support, including health checks, meeting and event assistance, basic troubleshooting, and coordination with specialized vendors or support teams. Perform smart-hands support for site infrastructure such as servers, network equipment, UPS devices, and other on-site technology under the direction of the responsible technical team. Coordinate warranty repairs, hardware replacements, shipping, receiving, depot activities, and third-party vendor work. Follow ITIL-aligned incident, request, change, asset, problem, security, and knowledge-management processes. Create and maintain knowledge articles, procedures, playbooks, training materials, and other operational documentation. Support approved projects, refreshes, moves, integrations, and special requests; communicate risks, dependencies, status, and completion details. Identify recurring issues and recommend practical improvements that reduce tickets, improve response or restoration time, increase efficiency, and improve the associate experience. Comply with site safety, security, data-handling, business ethics, and local facility requirements.

Skills

Desktop, Support, Troubleshooting, Customer service, Microsoft office, Windows os, Hardware, Imaging, Deployment, Office 365, windows 11, ticketing system, pc troubleshooting, printers, audio visual, mobile device, team work, smart hands, Active directory, Scanner, Help desk, Help desk support, Technical support, Install, Installation, Video conferencing, thin clients, ipad, autopilot software, azure, macbook, project execution, knowledge bases, documentation writing

Top Skills Details

Desktop,Support,Troubleshooting,Customer service,Microsoft office,Windows os,Hardware,Imaging,Deployment,Office 365,windows 11,ticketing system,pc troubleshooting,printers,audio visual,mobile device,team work,smart hands

Additional Skills & Qualifications

2+ years of hands-on deskside, desktop, field-services, or enterprise technical-support experience, or comparable demonstrated capability. Working knowledge of Windows, Microsoft 365, Outlook, Teams, common browsers, printers, peripherals, mobile devices, and basic network connectivity. Experience using an ITSM or ticketing platform; ServiceNow experience is strongly preferred. Ability to troubleshoot methodically, follow documented procedures, recognize scope boundaries, and escalate effectively. Strong written and verbal communication with a professional, customer-focused approach. Ability to manage competing priorities, maintain accurate records, and work independently while collaborating with distributed teams. Ability to meet the approved on-site schedule and any site-specific travel, on-call, or after-hours requirements as needed

Experience Level

Intermediate Level

This is a Contract position based out of Flowery Branch, GA.

The pay range for this position is $24.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Flowery Branch,GA.

This position is anticipated to close on Oct 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.