Call Center Specialist

Job Description

Job Description

The Call Center Specialist works as a part of the care team providing assistance to patients and others contacting the clinic by telephone: may provide direct assistance or take messages and direct calls to the appropriate party. Employee will manage large volume of inbound and outbound calls in a timely manner, requiring the ability to multitask. Works with and has access to confidential patient information. This position requires compliance with 1st Choice Healthcare's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.At 1st Choice Healthcare, we embrace and practice patient-centered care and we strive to provide all of our patients with the best possible medical care. We encourage each patient to take an active role in their healthcare. We believe that in addition to helping patients when they are sick, we can and should help guide them in making healthy choices for preventive care.1st Choice Healthcare is a non-profit, Joint Commission accredited, Federally Qualified Health Center. We welcome all members of our community, especially those unable to afford care. We are founded and governed by our community.1st Choice Healthcare is an equal opportunity employer. We are committed to fostering a diverse and inclusive work environment, where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs.QualificationsHigh school diploma or equivalentStrong Communication SkillsGreat active listening skillsStrong time management and organizational skillsComputer literacy skills is a requirement as well as some basic troubleshooting skills.Able to work in a demanding, fast-paced settingMust be able to remain in a stationary position 80% of the time. This is a Safety Sensitive position(the use of a Medical Marijuana card is prohibited according to Act 593).Facial piercings are not allowed.