Client Services Operations Analyst - Remote - Nationwide

Client Services Operations Analyst

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Interact with multiple departments, internally and externally, in representation of Billing Operations.
• Monitor and analyze reports, dashboards, and metrics, identifying and communicating trends, as needed.
• Prepare presentations and reports supporting recommended solutions to issues.
• Responsible for working with leadership and implementation of action plans.
• Collaborate with other departments and outside payers/vendors to execute solutions.
• Participates in workgroups as both contributor and lead with various internal and external departments for efficiency gains and problem/payer resolution.
• Assist in New Start implementations, including research, data analysis, payer review and follow up.
• Meet with Regional/Medical/Reimbursement directors to communicate site updates and information on RCM Operations calls, as needed.
• Provide assistance and support for multiple client contracts/locations with reporting requests, site start-ups processes, monitoring various reports, hosting calls to resolve issues, etc.
• Perform quality assurance checks of processes at standard intervals, to include system issues, chart flow, etc.
• Provides support to Information Technology and Information Systems teams communicating and managing operational needs.
• Coordinate with Operations Analyst and Senior Management on areas of support, follow up requests, and research on areas of operational improvements.
• Help facilitate projects across multiple departments.
• Work special reports as needed, such as claims patterns, reimbursement trends, metric tracking.
• Coordination of project documentation and assistance with tracking and monitoring various projects.
• Build networking relationships both internally and externally understanding what information should be kept confidential or restricted.

Required Experience and Competencies

• High school diploma or GED equivalent required.
• Two (2) years minimum experience of related leadership and/or training with similar responsibilities required.
• Prior experience performing similar reporting and/or analytical duties required.
• Prior experience at a medical office and working in the Medical Billing field is preferred.
• College coursework is highly desirable.
• Strong organizational and leadership skills.
• Excellent oral and written communication skills as well as strong interpersonal skills.
• Knowledge of Billing Operations/Accounts Receivable processes and procedures.
• Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint.)
• Strong analytical skills to parse through meaningful information and filter out unneeded data.
• Ability to analyze various types of reports.
• Ability to use creative problem-solving skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze and interpret financial information and legal documents.
• Ability to respond to inquiries and complaints from clients or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
• Ability to remain organized and effectively manage competing priorities while meeting deadlines.
• Ability to maintain confidentiality and compliance.

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Da de los Muertos Celebration, Money Management/Money Relationship, and more

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks' annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $24.28 - $30.36, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.