Community Health Worker - Alameda County

Job Description

Job Description

About Us

Homebridge believes that quality care comes from skilled and supported caregivers. As the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients. In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers.

The Community Health Worker (CHW) – Alameda County serves a dual role as both a direct service provider to community members and the primary on‑the‑ground anchor for Homebridge’s Community Health Worker services in Alameda County under the Alameda Alliance for Health (AAH) contract.

In addition to providing high‑quality, person‑centered CHW services to clients, this role plays a critical role in launching, operationalizing, and scaling Homebridge’s CHW footprint in Alameda County. The CHW – Alameda Anchor will support “building the business” for Homebridge by developing a deep understanding of the AAH contract, CHW program requirements, documentation and reporting standards, and county‑specific systems. This role will help translate contract requirements into day‑to‑day workflows, support early implementation, and serve as a key liaison between field operations and central leadership.

Direct Community Health Worker Services

• Provide direct CHW services to clients, including outreach, engagement, health education, care navigation, and care coordination.
• Support clients in accessing and navigating medical, behavioral health, and social service systems.
• Conduct assessments, screenings, and follow‑ups aligned with CHW and Medi‑Cal/CalAIM program guidelines.
• Assist clients with appointments, referrals, documentation, and follow‑through on care plans.
• Build trusting relationships with clients using trauma‑informed, culturally responsive, and strengths‑based approaches.
• Advocate on behalf of clients to address barriers to care, housing stability, and overall well‑being.
• Document all services accurately and timely in required systems to meet contract and compliance standards.

Alameda County Program Anchor & Startup Support

• Serve as Homebridge’s primary CHW point‑of‑contact for Alameda County service delivery during the initial contract and program launch phase.
• Develop deep working knowledge of Alameda Alliance for Health (AAH) contract requirements, CHW guidelines, service definitions, and reporting expectations.
• Support translation of contract and MCP requirements into day‑to‑day CHW workflows, tools, and practices.
• Identify early implementation gaps, risks, or operational challenges and elevate them proactively to leadership.
• Support continuous refinement of intake, care pathways, documentation, and service delivery processes for Alameda CHW services.
• Contribute to development of SOPs, job aids, workflows, and training resources related to Alameda CHW operations.

Quality, Compliance & Reporting Support

• Support accurate and compliant documentation to meet AAH, Medi‑Cal, and CHW program requirements.
• Assist with tracking service activities, outputs, and required data elements for internal monitoring and external reporting.
• Participate in quality improvement efforts by identifying trends, challenges, and opportunities in service delivery.
• Support preparation for audits, reviews, or MCP check‑ins as requested by leadership.
• Ensure services are delivered in alignment with Homebridge policies and applicable county, state, and MCP requirements.

Partnership & Stakeholder Engagement

• Build and maintain strong working relationships with Alameda County providers, community‑based organizations, and referral partners.
• Support coordination with AAH, clinical partners, and care teams to ensure integrated, high‑quality client care.
• Represent Homebridge professionally in meetings, case conferences, and collaborative spaces as appropriate.
• Support outreach and relationship‑building efforts to grow referral pathways and program visibility in Alameda County.

Program Development & Growth Support

• Provide field‑based insights to leadership to inform program design, staffing models, and future scaling of CHW services.
• Support onboarding and peer guidance for future Alameda‑based CHWs as the program grows.
• Contribute to early “build and stabilize” efforts that position Alameda CHW services for long‑term sustainability.
• Perform other related duties that support program launch, stabilization, or expansion as assigned.

The ideal candidate is both community‑rooted and systems‑oriented—someone who can engage deeply with clients while also helping establish processes, tools, and practices that support program sustainability, compliance, and growth. This position works closely with Homebridge leadership to ensure Alameda CHW services are delivered with quality, fidelity, and readiness for future expansion.

• High school diploma or equivalent required
• State-recognized CHW/P/R Certificate or at least 2000 hours/1 year of full-time work as a CHW/P/R required
• 2-3 years’ experience in community-based or healthcare settings preferred

This position is hybrid in nature and includes office-based responsibilities and community-based activities. When in the office, the role is primarily sedentary, typically involving desk work in a temperature-controlled environment within modular, individual or shared office space. Moderate walking, lifting, and material handling are also required. The noise level in the office environment is usually moderate. Community-based responsibilities include travel – must be able to travel on foot or via public transportation or personal vehicle to all parts of San Francisco for performance of job duties. May occasionally be exposed to the outside weather conditions while traveling to clients. Some exposure to physical risk, exposure to client apartments, rooms, homes, and other venues so that services can be provided. Client homes may have pets/pet dander and/or cigarette smoke. May include contact with clients with mental health and/or personal hygiene issues.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Homebridge Is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.