Operations Manager

Operations Manager

Knoxville, TN

Overview

Position Type Priority Ambulance Category Certified EMS Professionals

Description

Under the direction of the Director of Operations, the Operations Manager will plan, direct, or coordinate all daily/shift operations and personnel. Duties and responsibilities include assisting in the formulation of policies, managing daily operations, and planning the use of vehicles, equipment, materials and employees. The capacity of this position may include but may not be limited to any of the following, varied professional, administrative tasks.

Specific Duties:

• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Directs and supervises field crews to ensure that ambulance and all equipment is ready for use at the beginning of each shift and after every call.
• Directs and supervises field crews to ensure security of buildings, vehicles, equipment, medications and all other company property.
• Performs daily inspections of base and/or station for cleanliness. Directs and supervises field crews to perform appropriate housekeeping duties.
• Responsible for recruiting, screening, hiring and orienting all field staff.
• Responsible for evaluating, coaching and disciplining all field staff.
• Responsible for developing and staffing master schedule, including call in/fill in.
• Responsible for tracking, monitoring and submitting payroll per company policy.
• Receives and resolves any field crew questions, concerns or issues regarding pay, benefits or other personnel issues.
• Displays a positive mental attitude toward the position held, Seals Ambulance Service and its employees, clients, partners or affiliates.
• Directs and leads support staff in inventorying, ordering, receiving, stocking and issuing medical, office and shop equipment and supplies.
• Directs and leads outside vendors, fleet maintenance staff and support staff in performing preventive maintenance, repairs, cleaning and inspecting all fleet vehicles.
• Ensures that all field staff maintain appropriate certification and licensure for their position.
• Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
• Assists Vice President of Operations in ensuring that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
• Assists Medical Director, quality improvement and billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
• Assists Vice President of Operations in ensuring that operation is in compliance with all local, state and federal regulations and ordinances.
• Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
• When necessary and appropriate, acts as a team leader in dealing with emergency and non-emergency situations, directing and supervising other members of the emergency medical care team.
• Performs duties related to public relations and community education programs sponsored by company.
• Accepts responsibility for recertification as an EMT and for other required license's and certifications as required by company, local, regional, and state policies, regulations or laws.
• Supported by Field Supervisors and other support staff handles administrative tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc.
• Addresses field crews questions, concerns or issues regarding pay, benefits or other personnel issues.
• Assists Quality Improvement and Billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
• Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
• At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.
• Performs other duties as directed by management.

Reports To:

• Director of Operations for all operational activities.
• Medical Director – Medical Control on all patient care, protocol and clinical quality activities.

Qualifications

Minimum Requirements:

• All EMT requirements (Current EMT Certification Preferred but Optional)
• All EMT Field Supervisor requirements (Current EMT Certification Preferred but Optional).
• Must have the ability function as a leader evaluating, coaching, training and directing field staff.

Physical Requirements:

• The ability to reach, push and pull.
• The ability to sit or stand for long periods of time.
• The ability to bend, stoop, squat and kneel for long periods of time.
• The ability to walk up and down stairs without difficulty.
• The ability to lift and maneuver 150 pounds without difficulty.
• The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
• The ability to walk a distance of one quarter of a mile without difficulty.
• The ability to be insures and to operate a company vehicle under the guidelines set forth by the company's insurance provider.
• The ability to complete all job duties during any and all hours of the day and night.