AI-Driven Global Vendor Strategy & Operations Leader

Affirm is seeking a Director of Vendor Strategy & Operations to lead our global BPO and vendor operations program. You will own vendor strategy, performance, and outcomes across a large vendor network, focusing on customer experience, compliance, cost-to-serve, and operational excellence.

You will lead a team of Vendor Managers, partner with cross-functional stakeholders, and shape the future of Affirm’s servicing network, with a strong emphasis on AI and data-driven decision-making.