Manager, Physical Security Systems and Innovation

Job Summary:

The Manager, Physical Security Systems and Innovation is responsible for leading and developing the Physical Security Technology Strategy. This includes identifying and implementing emerging technologies to support our Walgreens business and keep our customers and team members safe. They will also act as a critical liaison to our external partners as well as key stakeholders across the organization.

Job Responsibilities:

• Leads and develops Asset Protection Physical Security Technology Strategy
• Maintains industry awareness of security products, services and technology trends for Walgreens Enterprise.
• Identifies, evaluates, recommends and implements emerging technologies to support Walgreens business (Retail & non retail)
• Acts as the liaison to internal IT resources including those dedicated to Asset Protection Solutions as well as those that intersect with major systems
• Manages the support and maintenance of the corporate security technology lab.
• Develops AP technology strategies and policies, assuring compliance throughout the system integrator network.
• Provides technical support for internal and external customers to include legal, Law Enforcement, Privacy, Data Governance, etc.
• Provides technical documentation in the form of system operator guides, system installation guides and training videos.
• Leverages current technology resources to ensure consistent, timely and effective response for all physical security incidents and system service requests.
• Leads and maintains Physical Security technology documentation and resource library.
• Leads and participates in functional and cross functional teams to meet objectives, improve processes, and increase customer satisfaction.
• Exhibits strategic thinking, collaboration and leadership skills in the execution of projects and\\or process improvements.
• Serves as the Physical Security technology liaison between Information Technology and Security Teams on complex system related projects and issues.
• Manages dedicated vendor system engineer(s) and manufacturer relationships, engages product design engineering teams to improve system efficiency and effectiveness for strategic alignment with the goals and objectives of the department.
• Leads the testing and deployment of all application upgrades and patches in strict accordance to corporate security policies and change management procedures.
• Serves as the system administrator of physical security systems including: system upgrades, system backups, report generation, system programming, system monitoring and user management. May require working after hours to provide support during major software upgrades, IT maintenance or other system maintenance as needed.

About Walgreens

Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's degree and at least 2 years of experience in working with systems and technology OR High School/GED and at least 5 years of experience working with systems and technology.
• At least 3 years of experience in a technical role providing system support to internal and external customers in a large corporate environment.
• Experience with physical security concepts, principles, system designs and best practices.
• Experience interpreting and analyzing technical drawings, architectural plans and state\\local government regulations.
• Experience communicating through oral and written communications effectively with both technical and non technical individuals.
• Experience in presenting and communicating technical information to all stakeholders and high levels of management.
• At least 1 year of direct leadership, indirect leadership and/or cross functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• MBA/Master’s Degree.
• At least 1 year of experience contributing to financial business decisions in the workplace.
• At least 1 year experience of cross functional team leadership.
• Advanced knowledge and understanding of networking concepts, principles and protocols.
• Desired Certifications and Education: Axis Certified Professional, Genetec Security Center, Bosch VMS, Microsoft Certified Professional, Bosch Intrusion Panels.

We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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Salary Range: $100000 - $175,000.00 / Salaried