Centralized Scheduling III

Job Description:

Job Summary:

As a Centralized Scheduling Representative III, you will play a crucial role in developing our scheduling team while ensuring smooth and efficient operations.

In this position, you will be responsible for providing guidance, coaching, and professional development for your team, fostering a culture of continuous improvement and exceptional customer service. You will also collaborate closely with leadership, offering insights and feedback to enhance processes and workflows.

Essential Job Functions:

• Ensure adherence to HIPAA guidelines among team members when dealing with sensitive customer and coworker information.
  
• Provide team oversight, including training, scheduling accuracy, and offering constructive coaching as needed.
  
• Participate in your own professional growth and development, as well as that of your team members.
  
• Drive continuous process improvements through active participation in initiatives.
  
• Offer documented feedback and communication to staff and leadership regarding process changes, program updates, staff development, and day-to-day workflow concerns.
  
• Conduct coworker observations and provide insightful feedback to supervisors.
  
• Assist in providing engagement, and support to staff, ensuring leadership availability for questions and guidance.
  
• Take on additional duties as assigned by the supervisor, contributing to the overall efficiency of the team.
  

Knowledge, Skills, and Abilities:

• Capable of working independently, managing multiple priorities, and providing clear direction or coaching to team members.
  
• Demonstrates strong troubleshooting skills with the ability to offer effective solutions.
  
• Exhibits exceptional written and oral communication skills, ensuring successful interactions with internal and external stakeholders.
  
• Possesses superior organizational skills, with the ability to manage multiple tasks and responsibilities while maintaining attention to detail.
  
• Articulates ideas and information clearly through written and verbal communication.
  
• Proficient in using various computer applications to support daily tasks.
  
• Able to work independently and efficiently manage multiple tasks, demonstrating excellent time management skills.
  
• Possesses exceptional typing skills, ensuring accuracy and efficiency in data entry and documentation.
  
• Skilled in establishing and maintaining effective relationships via telephone and personal contacts, fostering positive interactions with customers and colleagues.
  
• Demonstrates a willingness to follow directions, accept supervision, and adapt to changing requirements.
  

Experience and Education Qualifications:

• High school diploma or equivalent is required.
  
• Minimum of 2 years of previous call center experience is preferred.
  

Supervisory Requirements:

None

Employment Requirements:

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
  
• Completion of New Hire Orientation at the beginning of employment.
  
• All training requirements including Relias at the beginning of employment and annually thereafter.
  
• Current driver's license, acceptable driving record and current auto insurance.
  
  

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.