Online Grocery Pick-Up Clerk

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger Job Description Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pickup. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Online Grocery Pick-Up Clerk / In-Store Grocery Shopper responsible for selecting and gathering products for customers' online orders with attention to freshness and quality. In-Store Grocery Shopper initiates and completes the selection process for customers' online orders. Assemble online orders, process coupons and payment, and deliver and load orders to cars at pickup. Scan and bag orders while following bagging standards. Communicate substitutions or exceptions to customers at pickup. Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. Adhere to local, state, and federal laws, food safety procedures, and company guidelines. Receive customer orders from the order selector, store products in optimal temperature zones, and ensure order accuracy. Follow directions and respond professionally and timely to customer inquiries. Provide a positive customer service experience to encourage online shopping. Process orders through the point-of-sale (POS) system and determine substitutions for out-of-stock items. Maintain organization and cleanliness of staging areas and equipment; inspect equipment and report issues. Assist in training new e-Commerce team members and meet productivity standards. Work cooperatively in a fast-paced, and sometimes stressful, environment; manage conflicts constructively. Follow directions and seek assistance when necessary to resolve customer and business issues. Qualifications Minimum Position Qualifications: Ability to work without supervision Ability to read shelf tags Basic math skills (counting, addition, subtraction) Excellent oral and written communication skills Desired Previous Experience: Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or as a cashier About Us From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states. As America’s grocer, we take pride in bringing diverse teams together with a passion for food and people. We work to create amazing experiences for customers and communities with food at the heart of it all. Here, people matter. We strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family! What You’ll Receive From Us The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We provide access to: Healthcare coverage (medical, dental, vision, prescription) through company plans or union plans Flexible scheduling in full- and part-time roles with paid time off, holiday and sick pay eligibility Employee assistance program and financial coaching resources Associate discounts on purchases Tuition reimbursement up to $21,000 over your career Growth opportunities through training programs and diverse career pathways For more information about benefits and eligibility, please visit our Benefits Page. #J-18808-Ljbffr Kroger