Clinical Program Manager - Intake and Registration

The Clinical Program Manager - Intake and Registration provides clinical, operational, and administrative leadership for the Intake and Registration Department across Behavioral Health and Wellness and Enhanced Care Management, and other clinical departments. This position oversees intake and registration processes, supervises the Intake and Registration Supervisor and teams, leads staff training and development, and develops protocols, procedures, workflows, and manuals to support timely, compliant, and effective access to services. This position will collaborate with leadership to accomplish CII’s Strategic Plan and Core Priorities. DUTIES SUMMARY The Clinical Program Manager - Intake and Registration provides clinical, operational, and administrative leadership for the Intake and Registration Department across Behavioral Health and Wellness and Enhanced Care Management, and other clinical departments. This position oversees intake and registration processes, supervises the Intake and Registration Supervisor and teams, leads staff training and development, and develops protocols, procedures, workflows, and manuals to support timely, compliant, and effective access to services. This position will collaborate with leadership to accomplish CII’s Strategic Plan and Core Priorities. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides leadership and oversight of the Intake and Registration Department, including operations, service access, staff performance, and quality across Behavioral Health and Wellness and Enhanced Care Management. Directly supervises the Intake and Registration Supervisor and supports the development, accountability, and performance of department staff. Oversees intake and registration workflows to ensure timely, equitable, and compliant access to services. Develops and implements staff training, onboarding, protocols, procedures, workflows, and departmental manuals. Provides clinical consultation and guidance on complex intake, eligibility, referral, and service coordination matters. Monitors documentation quality, data integrity, productivity, and performance metrics, and leads quality improvement efforts. Collaborates with Program, Quality Assurance, Billing, Compliance, IT, and administrative teams to support efficient operations and regulatory compliance. Resolves operational and system issues and supports implementation of process improvements and best practices. ADDITIONAL DUTIES Maintains current knowledge of privacy laws, access standards, eligibility requirements, documentation expectations, and payer or contract requirements related to intake and registration. Supports audits, site reviews, and other compliance and quality improvement activities. Coordinates linkages and processes with outside stakeholders. May provide in-person support to the I&R team and outside stakeholders. Performs other duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES Responsible for the overall direction, coordination, and evaluation of the direct and indirect reports. Provides overall leadership and supervision for the Intake and Registration Department, including direct supervision of the Intake and Registration Supervisor and oversight of assigned staff. Responsibilities include hiring, training, coaching, performance management, and supporting clinical supervision and staff development in accordance with organizational and regulatory requirements. QUALIFICATIONS EDUCATION & EXPERIENCE Master’s degree in social work, marriage and family therapy, counseling, psychology, or a related behavioral health field required. Minimum of two (2) years of post-licensure clinical experience required. Minimum of two (2) years of clinical supervisory experience required, including direct supervision of clinical staff within the last five (5) years. Minimum of four (4) years of experience in behavioral health, intake, registration, care coordination, or related program operations required. Demonstrated experience in staff training, workflow development, protocols, procedures, manuals, quality improvement, and electronic health records required. OTHER QUALIFICATIONS Valid driver’s license and state-required auto insurance or reliable access to transportation depending on business needs. Bilingual in Spanish and English required. Strong knowledge of behavioral health documentation, confidentiality standards, and applicable regulatory and payer requirements. Ability to manage multiple priorities, communicate effectively, and handle sensitive information with professionalism and discretion. Demonstrated sensitivity to the cultural, linguistic, and socioeconomic characteristics of the populations served. Demonstrates understanding of Children’s Institute’s mission, values, and service philosophy and actively supports their implementation. CERTIFICATES, LICENSES, REGISTRATIONS Active and unrestricted Board of Behavior Sciences (BBS) or Board of Psychology (BOP) license required. COMPUTER SKILLS Intermediate working knowledge of computer programs in a Windows environment, including Word, Excel, and E-mail. VISION REQUIREMENTS No special vision requirements. NOISE LEVEL Moderate noise REQUIRED TRAINING New Hire Orientation AB-1825: Sexual Harassment Prevention training Mandated Reporter COMPENSATION: $104,616.00 USD - $130,770.00 USD In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position. BENEFITS: Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year Excellent medical, dental, and vision insurance for eligible employees and qualified dependents 403b Retirement Plan with employer contribution for eligible employees Up to $4,500 in tuition reimbursement per calendar year Eligible for the Public Service Loan Forgiveness program Flexible Spending Account (FSA) & Health Savings Account (HSA) Employer paid Life and AD&D Insurance Voluntary Supplemental Insurance Opportunity for growth & advancement Professional development & continued training Team building & bonding through company sponsored events & activities CONTINGENCIES: Influenza immunization or declination COVID-19, MMR and Tdap immunizations Education verification Reference check Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services Drug and alcohol screening Tuberculosis screening Children’s Institute (CII) believes that all children and families have boundless potential to achieve emotional well-being and educational success, which build pathways to economic mobility and lifelong health. Using a whole family, two-generation approach, CII offers education, counseling services, parenting support, convening spaces and enrichment programs in the community, at our early education centers, K-12 schools, and neighborhood hubs. Our employees value passion, partnership, innovation and equity. If meaningful work and a vibrant culture are important to you, you're in the right place. Join our team and change the world! CII promotes and fosters equity and inclusion in our workplace and in our communities. We strive to embed these values in our agency-wide decisions and our talent practices so that we create equal opportunities for everyone.