Lead Front Desk Agent

Job Description

Job Description

Front Desk Agent

The Front Desk Lead is responsible for delivering exceptional guest service while supporting daily front desk operations and leading team members by example. This role assists with training, coaching, problem resolution, and ensuring compliance with hotel standards and procedures. The ideal candidate is a dependable, service-oriented professional with strong communication, leadership, and organizational skills who can effectively manage guest concerns, support team performance, and contribute to overall guest satisfaction and hotel success.

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Hotel experience is always a plus! Applicants should have: 

• A combination of education and experience.

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling 
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG  is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.