Technology Operations Manager

Job Description

Job Description

About Hall & Hall

Founded in 1946, Hall and Hall has provided comprehensive rural real estate services across the West, including brokerage, auctions, financing, appraisals, and ranch management.  The company began as a mortgage lender in Colorado and is now in its third generation, with 19 regional offices nationwide.

Hall and Hall operates on a partnership model built around farm, ranch and land real estate, with a foundational team-based approach. Long-standing client relationships across generations of landowners reflect the founding principles of integrity, fairness, and hard work that continue to guide the company today.

This position is on-site at a Hall and Hall office. Current locations: Billings and Bozeman, MT; Eaton and Steamboat Springs, CO; Fort Worth, College Station, Lubbock, TX; Charlottesville, VA; and Sun Valley, ID .

Position Summary

Hall & Hall is seeking a business-minded technology leader to serve as the company's single point of leadership for all technology functions. This role is responsible for both the strategic direction of the technology environment and the day-to-day oversight of vendor-managed services, including software platforms, client relationship management, marketing automation, artificial intelligence tools, helpdesk support, and cybersecurity.

The ideal candidate is equally comfortable negotiating vendor contracts, advising leadership, and troubleshooting operational issues as they arise. Hands-on experience supporting a CRM-driven business and managing third-party software platforms is essential.

Key Responsibilities

Vendor & Contract Management

• Serve as the primary relationship manager for all third-party technology vendors, including software, CRM, artificial intelligence, helpdesk, and cybersecurity providers
• Negotiate, review, and manage vendor contracts, service agreements, and renewals
• Monitor vendor performance against agreed service standards and hold vendors accountable for service quality
• Evaluate new vendors and technologies as business needs evolve

Strategic Technology Planning

• Develop and maintain the company's overall technology roadmap in alignment with business goals
• Advise executive leadership on technology investments, risks, and opportunities
• Identify opportunities to improve efficiency, reduce costs, or leverage new tools (including artificial intelligence) across the organization
• Manage the annual technology budget, including software subscriptions, vendor services, and hardware

Security & Compliance

• Oversee the company's cybersecurity posture in partnership with the managed security vendor
• Ensure compliance with applicable data privacy and security regulations relevant to the industry
• Maintain and periodically test the company's business continuity and disaster recovery plans
• Conduct periodic risk assessments and ensure appropriate controls are in place

Operations & Systems Oversight

• Ensure all vendor-managed systems are functioning, integrated, and meeting employee needs, including the Salesforce (Propertybase) CRM platform, HubSpot marketing automation, and the company website
• Serve as the internal escalation point when vendor-managed helpdesk or systems issues are not resolved in a timely manner
• Oversee employee onboarding and offboarding as it relates to system access, accounts, and hardware
• Maintain an accurate inventory of all software licenses, hardware assets, and technology subscriptions

Leadership & Communication

• Act as the technology liaison between departments, translating business needs into technology requirements
• Communicate technology updates, outages, and initiatives clearly to staff and leadership
• Develop and enforce internal technology policies, acceptable use guidelines, and security awareness practices
• Train staff on new tools and systems as needed

Qualifications (Required)

• 5 or more years of experience in technology management, technology operations, or a related role
• Demonstrated experience managing third-party technology vendors and service agreements
• Hands-on experience supporting a CRM platform (Salesforce or comparable) in a business setting
• Strong understanding of software-as-a-service platforms, cloud-based systems, and managed services
• Working knowledge of cybersecurity principles and compliance frameworks
• Excellent communication, negotiation, and project management skills
• Ability to work independently and prioritize across multiple competing demands

Preferred

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field
• Direct experience with Salesforce (Propertybase a plus), HubSpot, or comparable platforms
• Experience with artificial intelligence tools and platforms in a business environment
• Familiarity with industry-relevant security and compliance standards
• Relevant technology or project management certifications

Compensation & Benefits

• Salary commensurate with experience
• Health, and dental benefits
• Employer-paid Health Savings Account contribution annually
• Paid time off and holidays
• Professional development and certification reimbursement
• 401(k) retirement plan
• Profit sharing plan: eligible employees participate in company profit distributions on an annual basis, based on company performance and individual contribution