Customer Service Representative

At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire-grilled favorites, you’re the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career? POSITION PURPOSE The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally. ESSENTIAL DUTIES AND RESPONSIBILITIES Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards. Greet and assist customers with their orders in a friendly and helpful manner. Continuously strive to meet or exceed customer expectations and satisfaction. Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing. Process and assemble customer orders efficiently, ensuring accuracy and timeliness. Use suggestive selling to complete the customer experience and increase sales. Perform other duties as assigned by management to support restaurant operations. QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Certifications Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations. Education/Work Experience Previous experience in customer service or food service is preferred but not required. What’s in it for you? Competitive pay No overnight hours Employee discount on food Excellent career growth potential (we promote from within) Flexible Schedule: Full-Time or Part-Time hours Medical, Dental, and Vision Insurance* Paid sick time Employee Assistance Program Flexible spending accounts, Legal Insurance, and Pet Insurance* 401(K) plan with match and immediate vesting (must be at least 21 to participate) Discounts on theme parks, movie tickets, sports events, hotels and more... Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period. Why work for us? When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin’ good careers. The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc. #J-18808-Ljbffr