Project Manager Customer Support

Job Description

** General Responsibility **

The Project Manager is a key member of BEUMER’s Customer Support division, responsible for the planning, execution, and delivery of service-related projects across the installed base. This role combines traditional project management ownership with strong technical coordination responsibilities, ensuring successful delivery of system upgrades, retrofits, optimizations, and modernization initiatives.

The Project Manager works closely with engineering, service, and customer stakeholders, bringing cross-functional leadership and technical understanding across mechanical, electrical, and software systems. This role ensures projects are delivered safely, on time, within budget, and aligned with customer expectations—while minimizing risk in live operational environments.

** Key Responsibilities: **

Project Management & Execution
• Lead the full lifecycle of Customer Support projects, from scope definition and planning through execution, commissioning, and closeout.
• Manage project scope, schedule, budget, and resources to ensure successful delivery of upgrades, retrofits, and modernization initiatives.
• Develop and maintain detailed project schedules, financial forecasts, and progress reports.
• Ensure compliance with BEUMER project management standards, stage gate processes, and customer contractual requirements.
• Drive proactive communication of project status, risks, and key milestones to internal and external stakeholders.

Technical Coordination
• Lead technical planning, design coordination, and system integration activities across mechanical, electrical, and controls disciplines.
• Act as the primary technical interface with customers, suppliers, and internal stakeholders for service-related initiatives.
• Define and oversee system testing, validation, and commissioning activities, ensuring operational and contractual requirements are met.
• Manage technical interfaces for retrofit and upgrade projects, including integration with existing customer systems and third-party equipment.
• Lead requirements management, including gathering, mapping, and maintaining traceability of technical requirements.
• Review and validate technical documentation prior to customer submission.

Customer & Stakeholder Management
• Serve as the primary point of contact for customers throughout the project lifecycle.
• Lead and/or participate in customer meetings, ensuring alignment on scope, schedule, and deliverables.
• Build and maintain strong customer relationships, ensuring a high level of satisfaction and trust.
• Coordinate with internal teams (Engineering, Service, Procurement, PMO) and external partners to ensure seamless execution.

Financial & Commercial Oversight
• Own project financial performance, including cost tracking, forecasting, and margin management.
• Evaluate technical decisions for financial impact and identify cost optimization opportunities.
• Support procurement activities, including defining scopes of work, reviewing technical specifications, and managing vendor performance.

Risk Management & Problem Solving
• Identify, assess, and mitigate project and technical risks, particularly within live operational environments.
• Lead issue resolution and escalation management, ensuring timely and effective solutions.
• Drive root cause analysis and implementation of corrective and preventive actions.

Documentation & Reporting
• Ensure accurate and up-to-date project documentation, including schedules, reports, change orders, and technical records.
• Oversee delivery of high-quality O&M documentation, upgrade documentation, and customer training materials.
• Support project reviews, gate processes, and lessons learned initiatives to drive continuous improvement.

Field & Commissioning Support
• Support on-site activities including installation, commissioning, and system optimization.
• Coordinate with Field Service teams to ensure safe and efficient execution of project work.

Compensation range: $110,000.00 - $125,000.00 Annually

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Qualifications:
Qualifications

** Requirements & Skills: **

• Bachelor’s degree in Engineering, Construction Management, or related technical field (or equivalent experience).
• 5+ years of experience in project management, engineering, installation, or commissioning of material handling or automated systems.
• Experience leading cross-functional teams and delivering complex technical projects.

Technical Competencies:
• Broad technical understanding of mechanical, electrical, and controls systems.
• Experience with system integration, particularly within existing/operational environments.
• Strong knowledge of testing, commissioning, and system validation processes.
• Experience with retrofit, upgrade, or lifecycle service projects strongly preferred.

Project & Leadership Skills:
• Strong project management skills, including planning, budgeting, scheduling, and execution.
• Ability to manage multiple priorities in a fast-paced, customer-driven environment.
• Proven ability to assess risks and implement mitigation strategies.
• Strong leadership and team coordination capabilities.

Professional Skills:
• Excellent communication skills (verbal and written), especially in customer-facing roles.
• Strong analytical, organizational, and problem-solving abilities.
• High attention to detail with a strong sense of ownership and accountability.
• Proactive, solution-oriented mindset with the ability to drive results.

Certifications & Additional:
• PMP Certification required or ability to obtain within one year.
• Willingness and ability to travel to customer sites as needed (typically up to ~10–25%).

Additional Information

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees.

• **Medical & Dental Premiums: **We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws - prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.

By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment and acknowledges BEUMER’S commitment to diversity and inclusion.