Bilingual Patient Support Specialist - Hybrid

Updated: June 23, 2026 Location: Fuquay Varina, NC, United States Job ID: 15169-OTHLOC-CK6wYfw4 You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels. This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week. In this exciting role you will… Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution‑oriented communication Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary Accurately document patient interactions and maintain detailed records within the contact center system Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations You are a great fit if you have… High school diploma or equivalent required 1–3 years of experience in customer service, call center operations, or a related field Bilingual in Spanish and English (written and verbal) Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences Flexibility to work adjusted schedules or additional hours, as needed We would love for you to have… Experience within the pharmaceutical, healthcare, or life sciences industry Benefits Competitive compensation package Health benefits including Medical, Dental, and Vision coverage Company match 401k Flexible paid time off (PTO) and sick time, in compliance with applicable state and municipal regulations Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health has a voluntary COVID‑19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements that apply to some employees, who must submit proof of vaccination and maintain compliance. #J-18808-Ljbffr