Clinical Nurse Supervisor - Full-Time (Park Ridge)

Clinical Care and Health Outcomes Provides support in the delivery of quality clinical care. Works closely with the healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the team. Helps meet/exceed CI goals and assists physicians and associates in managing patient registries. Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems and regulatory standards. Supports a safe environment for patients and associates through effective monitoring of staff compliance with standards of care, policies, procedures, HIPAA and ensures associates are up–to–date with all safety training and certifications. Acts as a role model and champion for Culture of Safety; works with the manager to resolve patient safety events, educates staff on the reporting system, and completes ACAs and RCAs when indicated. Utilizes information to implement process changes and staff education. Leads site clinical integration activities. Demonstrates appropriate action in emergency situations and assures timely response to emergency calls by staff. Identifies, evaluates and resolves potential safety problems, including equipment maintenance issues. Ensures monthly office inspection checklist and other required audits are conducted in a timely manner. Ensures AMG standing operating procedures are followed. Oversees approved site research activities. Demonstrates independent problem solving, critical decision making, and seeks additional resources when required. Holds clinical staff accountable to AMG rooming standards. Ensures the timely management of EMR tasks, overdue orders, test result follow‑up and other patient follow‑up. Patient Satisfaction and Operations Collaborates with the manager/director and physician leadership to maintain a patient‑centered environment, including open access, same‑day appointments and meeting/exceeding Key Result Area goals. Monitors data monthly, reviews it with staff and physicians, and jointly develops improvement plans to meet/exceed patient satisfaction targets. Holds the team accountable for AMG Service Standards, Behaviors of Excellence, AIDET and MVP. Participates in activities that evaluate and improve processes, conducts frequent assessments of patient flow, reduces wait times and keeps patients informed of delays. Conveys a professional image in compliance with AMG clothing and grooming standards and wears AMG‑provided identification tags at all times. Follows through on patient complaints and practices Service Recovery where identified. Fosters a pleasant professional environment in person and over the phone, using prescribed scripting and telephone standards. Ensures adequate clinical staffing by developing schedules, assignments and modifications as necessary. Assists in coordinating managed care issues and nursing updates. Evaluates service levels such as wait‑times, message management and appointment availability, engaging staff in resolving identified issues. Actively rounds on patients, associates and physicians, ensuring the team has necessary resources; participates and leads team huddles. Associate Engagement / Human Resources Collaborates with the practice manager on associate‑related human resources functions to ensure quality, development and retention, creating an environment that motivates associates to perform at their best. Conducts regular staff meetings and daily huddles; documents meetings using Stoplight Report. Conducts performance reviews on time. Demonstrates effective time management, problem solving, collaboration and conflict resolution skills. Consistently keeps the manager fully informed of key events that impact practice operations. Provides ongoing performance feedback through coaching and mentoring, orients, trains new associates and documents required competencies. Seeks opportunities to further educate and develop associates and enhance own leadership skills. Ensures all associates maintain certification and required CEUs. Growth and Funding Our Future Supports initiatives that enhance practice growth and retain existing patients, in collaboration with the manager and physician leadership. Promotes same‑day access and participates in volume visit targets. Maintains effective inventory control and medication supply utilization. Proactively manages staff schedules to minimize overtime, temporary staff and registry use. Works with the practice site manager to achieve revenue and cost targets. Maximizes team efficiency by utilizing all team members. Physician / Provider Engagement Assists in creating and maintaining an operationally efficient and physician‑friendly work environment. Provides support to onboarding new physicians / providers. Rounds with physicians / providers daily to review staff issues and resolve operational and clinical concerns; solicits feedback on staff performance. Engages physicians / providers in improving processes, workflow and EMR concerns. Assists physicians / providers on patient care and safety issues. Reviews physician / provider satisfaction results and collaborates to execute improvement plans. Miscellaneous Performs additional duties as directed by the manager or director. Participates in meetings, committees and projects. Keeps abreast of current clinical standards via literature, educational events and internal and external resources. Participates in activities to enhance professional growth. Maintains licensure and completes required CEUs. Performs additional duties as assigned. Performs clinical duties as determined by the needs of the practice site(s) or as assigned by the manager. Licensure Registered Nurse (RN) This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. #J-18808-Ljbffr Advocate Health Care