Automation Builder

TeamDynamix is seeking a hands-on Automation Builder to join our remote Product organization. In this role you'll design, build, and maintain automation and integration templates on the TeamDynamix no-code platform, helping customers get rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation products. This role suits someone who can contribute production-ready templates leveraging existing experience from the platform. What You'll Do: Build: Design, build, and ship automation templates, integration templates, and CAI tasks on TeamDynamix iPaaS and CAI. Build reusable templates that solve novel, high-value problems faced by thousands of IT organizations, expanding what customers can achieve on the platform. Translate product specs and customer requirements into working, scalable automations. Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases. Test, document, and maintain: Own thorough testing and QA before each template release. Write clear, easy-to-follow setup guides and configuration documentation that implementation teams and customers can understand. Maintain and improve existing templates as the platform evolves. Collaborate with Product to address template questions, troubleshooting, and issue resolution. Required Qualifications: Hands-on experience building on TeamDynamix iPaaS and/or Conversational AI (CAI). 3+ years in IT, IT service management, or a related technical role. Demonstrated experience building on no-code/low-code automation or integration platforms. Working knowledge of ITSM concepts and workflows (incident, request, change). Solid grasp of REST APIs, data structures, and core programming concepts. Clear documentation skills, able to write setup guides that implementation teams and customers can easily follow. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: Experience with TeamDynamix Work Management and/or IT Asset Management (ITAM). Scripting ability in PowerShell, JavaScript, or a similar language. Experience with other iPaaS or automation platforms (Workato, Power Automate, Zapier, Boomi, MuleSoft, Flowgear). Service desk, systems administration, or frontline IT experience. Familiarity with other ITSM platforms (ServiceNow, Jira Service Management, Freshservice). ITIL Foundation, HDI, or a related certification. Baseline understanding of AI capabilities, strengths, and limitations. About You: A systems thinker who naturally maps inputs, outputs, dependencies, and edge cases. Detail-oriented about clean configurations, thorough testing, and accurate documentation. Customer-focused, designing for both the end user and the administrator. Self-directed and quick to absorb new platform features as they ship. Comfortable shipping MVP-style and improving iteratively. What We Offer Competitive compensation that reflects employees’ skills and contributions. Comprehensive health insurance plans. Wellness programs that promote physical and mental well-being. Traditional and Roth 401(k) savings options with company match. Remote-first with flexible working hours. Prioritized work-life balance, with 15 observed days off in addition to PTO. Family-friendly policies including paid parental leave. Paid life insurance, short-term, and long-term disability insurance. Regular acknowledgement of achievements with recognition programs. Counseling services and resources for personal and professional challenges. Transparent communication about company goals, strategy, and performance. Regular feedback sessions and performance reviews. Anti-bias and anti-harassment training programs. Trust and autonomy in decision-making within your role. Work environment that encourages you to be your authentic self. Flat management structure with approachable leaders who want to hear your feedback. Backed by two private equity firms that invest in high-growth private companies across North America. Diversity At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply. We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here. Equal Opportunity Statement TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace. Privacy Policy Our privacy practices can be found here. For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.