Mortgage Servicing & Loan Origination Manager

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

We are looking for an experienced Mortgage Servicing & Loan Origination Manager to supervise mortgage lending and servicing activities in conjunction with contact center operations.

This role is particularly suited to a licensed or license-eligible experienced mortgage professional who has additional contact center leadership experience.

Location: Southeast, Georgia / Savannah, Georgia | Work Arrangement: Onsite | Hours: Monday–Friday, 8:00 AM–5:00 PM EDT | Employment Type: Permanent

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Oversee mortgage lending and servicing activities, ensuring quality, accuracy, and compliance with applicable requirements.
• Support the development and implementation of mortgage processes, procedures, and best practices.
• Provide mortgage-related guidance and support to employees and internal teams.
• Lead and support contact center operations across other lines of business, as required.
• Coach and support employees to promote strong performance and operational standards.
• Partner with leadership to improve processes and support business objectives.

Must-Have / Non-Negotiable Requirements

Candidates must meet one of the following mortgage experience requirements:

• 3 years of experience as a licensed Mortgage Loan Officer within the last 5 years, with at least 45 loans closed; OR
• 2 years of experience as a licensed Mortgage Loan Officer within the last 5 years, with at least 30 loans closed, plus additional experience as a mortgage processor, underwriter, manager or instructor; OR
• 10 years of experience within the last 12 years managing or supervising at least 5 mortgage originators, with at least 15 loans closed within the last 5 years.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• Must never have had a mortgage loan originator or mortgage servicing license revoked.
• Must not have a felony conviction, guilty plea or no-contest plea within the past 7 years, or at any time where the offense involved fraud, dishonesty, breach of trust or money laundering.
• Must be bonded or bondable.
• Must provide applicable administrative, civil and criminal history.
• Must be willing to provide a credit report.
• Must live near Savannah, Georgia, or be willing to relocate/commute.
• Must be able to work onsite Monday–Friday, 8:00 AM–5:00 PM EDT.
• Must be willing and able to complete all required licensing, education, examination and fingerprinting requirements.
• Once engaged, mortgage lending and servicing activities must be conducted exclusively on behalf of the company. The successful candidate may not use their mortgage license to conduct mortgage business for other organizations or clients.

Ideal Candidate

• We are particularly interested in candidates who:
• Have contact center experience and previous supervisory or management experience.
• Can bring strong operational, coaching and people-management skills alongside their mortgage expertise.
• Are confident communicating with employees, leadership and stakeholders.
• Can work independently and manage competing responsibilities.
• Are comfortable working in a regulated environment where accuracy, integrity and compliance are essential.

Licensing Requirements

• A Georgia Mortgage Loan Originator (MLO) license is preferred but not required to start. Candidates who do not currently hold the required license must be willing to obtain it immediately upon starting.
• Depending on the candidate's current licensing status, requirements may include:
• Completion of the required 20-hour NMLS pre-licensing course, including federal law, ethics and non-traditional mortgage products.
• Passing the required NMLS written examination with a minimum score of 75%.
• NMLS fingerprinting.
• Submission of applicable administrative, civil and criminal history.
• Submission of a credit report.
• Completion of required state-specific mortgage education.
• Passing the required mortgage lending manager examination.
• Obtaining and maintaining the required Georgia Mortgage Loan Originator license.
• Completing a minimum of 8 hours of continuing education annually.
• Candidates who already hold an applicable license should provide their NMLS ID
• The employer will pay all expenses associated with obtaining and maintaining required licensing.
• Candidates will be expected to maintain all required licenses and comply with applicable regulatory requirements throughout their employment.

MCI Pay Transparency Statement

At MCI, compensation for both hourly and salaried employees is determined by a variety of factors, including but not limited to the job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if applicable), and external market considerations. Internal value analysis, including seniority, merit systems, and pay alignment, also contributes to fair and equitable pay decisions.

Compensation includes hourly wages or annual salaries as part of MCI's comprehensive total rewards package. Employees may also be eligible for additional incentives, such as performance-based bonuses, program-specific awards, and recognition for exceptional work.

MCI offers a robust benefits package that includes health insurance, life and disability coverage, paid holidays, and paid time off. Salary and benefits offerings may vary by geography and MCI subsidiary, ensuring compliance with local regulations and alignment with market norms.

MCI is committed to pay equity and does not use salary history as a factor in determining compensation. Additionally, MCI ensures compliance with all applicable regulatory minimum wage rates, exempt salary thresholds, and local labor standards in every location.

Conditions of employment:

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. xhyhwjd Job offers are contingent on drug screening results.