Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

Overview: As part of the Customer Experience and The Way We Work Enablement organization within Enterprise Platforms, the Product Owner II owns customer/employee research and portfolio management products. Representing the voice of the customer and stakeholders while also aligning with business strategy, the Product Owner II defines and articulates new opportunities, working in close concert with key stakeholders, including senior leadership and a dedicated agile team. They define the product vision and roadmap, prioritize the backlog, anticipate client needs, and serve as the primary communicator between stakeholders and teams while evaluating product progress at each iteration. Location: This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations: 345 Main Street, Buffalo, NY 115 Federal Street, Boston, MA 1 Light Street, Baltimore, MD 1350 I Street NW, Washington, DC 1100 North Market Street, Wilmington, DE 277 Park Avenue, New York, NY 850 Main Street, Bridgeport, CT 77 Pine Street, Burlington, VT Primary Responsibilities: Build and own the vision, roadmap, and backlog of the Qualtrics, User Zoom, User Research, and User Interviews customer/employee research suite and Service Now SPM, the enterprise portfolio management tool. Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy. Work directly with the delivery team to create appropriate analytics and other communication tools for internal team and stakeholder use to show progress. Participate in all team activities and ceremonies. Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer. Understand and engage with your customers. Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design. May act on behalf of the Senior Product Owner during absences. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable Complete other related duties as assigned Managerial/Supervisory Responsibilities: No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment. Education and Experience Required: Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience. Education and Experience Preferred: Prior experience prioritizing across competing priorities and quickly-changing landscape Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes Understanding of Design Thinking principles Knowledge of product design and development best practices Knowledge of Agile and Lean principles and practices Experience working in partnership with user experience teams on product design Experience developing/managing digital capabilities Strong verbal and written communication skills Specific subject matter expertise as required by assigned product M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Wilmington, Delaware, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at View email address on click.appcast.io for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice