Senior IT Manager

Senior IT Manager

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We're looking for a Senior IT Manager to help build and scale our internal IT operations.

You'll own day-to-day IT support while improving security, onboarding, hardware management, SaaS administration, and internal automation.

This is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations. You'll be responsible for making sure every employee has the tools, access, and support they need to move quickly.

This is our first IT internal hire with the opportunity to make a meaningful impact on one of the fastest-growing AI companies.

Key Responsibilities

IT Support

• Own employee onboarding and offboarding.
• Configure laptops and workstations.
• Troubleshoot hardware and software issues.
• Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.
• Support office networking, conference rooms, printers, and internal technology.

Security & Compliance

• Maintain endpoint compliance.
• Manage device inventory.
• Support SOC2 compliance initiatives.
• Conduct access reviews and security audits.
• Help improve internal security practices.

Internal Operations

• Manage hardware inventory.
• Improve IT documentation.
• Support office operations and employee productivity.
• Partner with People Operations on onboarding and offboarding.

Automation

• Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows.
• Continuously improve internal tooling and eliminate manual processes.

What We're Looking For

Must Have

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.
• 2+ years of IT support or systems administration experience.
• Experience administering macOS devices.
• Experience with Google Workspace, MDM platforms, and identity management.
• Strong troubleshooting and communication skills.

Nice to Have

• Startup experience.
• Experience with Rippling.
• Python or Bash scripting.
• Automation experience.
• SOC2 compliance.
• Jamf, Kandji, or Intune administration.

You Might Thrive If

• You enjoy helping people solve technical problems.
• You automate repetitive work whenever possible.
• You like building systems instead of constantly fixing the same issues.
• You move quickly and enjoy startup environments.
• You enjoy improving processes and making teams more productive.
• You take ownership and don't wait to be asked.

Job Details

Cash: $200,000 - $250,000

Equity: 4-year vest / 1-year cliff

Location: Redwood City, California (Relocation support provided)

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

Other Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement

Compensation Philosophy

• Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
• Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
• High ownership: Small teams, >$1M revenue per employee, and significant equity
• Performance-based: Offers tied to interview performance, not tenure or past salary

Interview Process

• Recruiter screen (15 min)
• IT Troubleshooting Exercise (30 min)
• Hiring Manager interview (45 min)
• Onsite (2 hours)
  • IT questionnaire exercise
  • Troubleshooting simulation
  • Cross-functional conversation with Finance