WORKPLACE AMBASSADOR

Job Title: Workplace Ambassador

The Workplace Ambassador plays a key role in creating an exceptional employee experience by delivering workplace operations through a hospitality-focused approach. This position ensures employees feel welcomed, supported, and connected within a Wells Fargo administrative location. As a trusted partner and visible presence on-site, you will provide attentive service, resolve issues quickly, and foster a sense of community. This internal, client-facing role combines a passion for service with strong interpersonal skills and problem-solving abilities. You will work collaboratively with local workplace teams and other partners to maintain a safe, comfortable, and functional environment for employees.

Key Responsibilities

• Serve as a trusted resource and first point of contact for employees, providing assistance with workplace needs and inquiries.
• Greet employees and visitors, offering directions, escorts, and helpful information to ensure a positive experience.
• Promote engagement and community by hosting and/or supporting events and activities in partnership with the Site Leader.
• Maintain the appearance and functionality of office spaces through proactive walkthroughs and timely issue resolution.
• Be mobile throughout the day, regularly walking the site to monitor conditions and assist employees.
• Monitor meeting spaces, report inconsistencies, and coordinate AV support or maintenance as needed.
• Assist with conference room reconfigurations to support meetings and events.
• Assist new hires and relocators with building orientation, campus tours, and workspace navigation.
• Log and track issues in the appropriate system, ensuring timely follow-up and resolution.
• Analyze issue trends and collaborate with Facilities and Technology teams to implement preventative solutions.
• Support fire/life safety protocols and badge access processes.
• Build strong relationships across teams and vendor partners to ensure seamless service delivery.
• Provide local information and resources, including directions, dining, and attractions.

• Guide customers to reserved rooms and assist with wayfinding.
• Learn and utilize reservation software to manage bookings and troubleshoot scheduling issues.
• Support the Connections team with conference center operations, ensuring meeting spaces are prepared and client expectations are met.

Minimum Qualifications

• Positive, flexible attitude and a strong team player.
• Passion for delivering exceptional customer service and creating a welcoming environment.
• Ability to build trust and maintain productive relationships across all levels.
• Strong problem-solving skills with an inquisitive mindset for resolving issues quickly.
• Comfortable initiating conversations and engaging with employees.
• Ability to remain calm and constructive in high-pressure situations.
• Basic technology troubleshooting skills.
• Proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint).
• Ability to be on your feet and mobile for most of the day.
• Comfortable assisting with physical tasks such as conference room reconfigurations.